Senior Manager, Revenue Cycle Program Management Office (PMO)

Description Patient Business Services

Provide leadership and execution support for revenue cycle
improvement initiatives across UCLA Health’s end-to-end revenue cycle, which
supports billions in annual revenue and operations.

As the Senior Manager of:

the Revenue Cycle Program Management Office, you will oversee a portfolio of
projects focused on performance improvement, automation, technology deployment,
workflow redesign, and operational standardization. This role partners with
revenue cycle leaders, Information Technology, and other stakeholders to
strengthen project execution, improve financial and operational performance,
support sustainable process improvements, and advance initiatives across
patient access, coding, revenue integrity, billing, and collections.

In this role, you will:

• Manage a portfolio of revenue cycle projects, including feasibility and
  impact analysis, project planning, milestone tracking, risk management,
  prioritization, and delivery within established PMO frameworks.

• Partner with operational leaders and stakeholders to implement performance
  improvement initiatives across patient access, coding, revenue integrity,
  billing, and collections, including workflow redesign and process
  standardization.

• Support implementation of automation and technology solutions by coordinating
  with Information Technology and operational teams on system enhancements,
  testing, deployment, issue resolution, adoption, and performance monitoring.

• Monitor project and improvement outcomes against defined key performance
  indicators, identify barriers or risks, and provide status updates and
  recommendations to leadership.

• Coordinate training, communications, stakeholder engagement, and other change
  management activities to support adoption of new processes, systems, and
  workflows.

• Maintain standardized project management tools, documentation, and standard
  operating procedures to support consistency, accountability, and sustained
  improvements across revenue cycle teams.

• Recruit, train, mentor, and develop PMO staff and analysts through work
  assignment, performance management, coaching, and professional development
  while promoting accountability, innovation, and continuous improvement.

Salary Range:

$98,200 to $214,600 annually

Qualifications Required

• Bachelor’s degree in healthcare administration, business, or a related field.

• Five or more years of experience in hospital-based revenue cycle operations,
  performance improvement, or healthcare consulting.

• Three or more years of experience leading projects to implement automation or
  technological enhancements within hospital or health system revenue cycle
  programs.

• Strong knowledge of healthcare revenue cycle operations, concepts, policies,
  and their impact throughout the organization.

• Strong project management skills with the ability to organize work, manage
  multiple priorities, meet deadlines, and delegate assignments efficiently.

• Strong critical thinking and problem-solving skills with the ability to
  troubleshoot, analyze, and interpret complex data and systems.

• Strong written, verbal, and interpersonal communication skills with the
  ability to clearly convey complex revenue cycle information.

• Strong knowledge of metrics, analytics, and data synthesis in healthcare
  revenue management.

• Demonstrated ability to lead transformation initiatives and support
  measurable financial improvements.

• Demonstrated familiarity with electronic health record systems such as Epic.

• Demonstrated knowledge of continuous improvement methodologies such as Lean
  and Six Sigma.

Preferred

• Master’s degree in healthcare administration, public health, or business.

• HFMA certification.

• Lean Six Sigma, Agile, PMP, PgMP, and/or PfMP certification.

• Epic certification.

• Strong knowledge of payer requirements and reimbursement methodologies.

• Demonstrated knowledge of procurement processes, including requests for
  information and requests for proposal.

• Familiarity with regulations and compliance requirements relevant to revenue
  cycle workflows, including the No Surprises Act, AB 1020, and Knox-Keene.