About the Role:

The Community Operations organization at Uber is responsible for delivering world-class support to our global user base. Within this org, you will join the Uber for Business (U4B) team. We are a high-growth, revenue-generating engine focused on expanding Uber's footprint within the corporate world. Whether you are an internal mover looking to transition into a sales-focused career or an external professional ready to scale a global brand, this role offers the platform to drive massive impact, manage high-value segments, and redefine how businesses move.

• What You Will Do
• Provide high quality support to clients
• Meet sales or revenue generation goals
• Sell to, onboard, and manage relationships with clients
• Engage in lead generation or prospecting
• Uncover prospects' business challenges and highlight the business' value proposition
• Communicate with clients over various mediums
• Identify best practices for sales
• Communicate and engage with external stakeholders
• Support team with campaign and/or prioritization management
• Partner with internal teams to drive business recommendations
• Sell to or manage large or high revenue segments
• Upskill team members through consolidating best practices (e.g., SME, Product Strategy, and local expertise)
• Partner with internal stakeholders to resolve or escalate client concerns & outages
• Analyze and track trends & issues
• Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
• Identify and recommend new programs based on data
• Demonstrate strong product knowledge

Basic Qualifications:

• Full proficiency in English is required!
• At least 2 years of customer support experience in B2B, sales, case management, or client management environment
• At least 1 year of sales or account management experience providing email and phone support
• Exceptional listening, communication, and organizational skills
• Ability to communicate clearly while staying organized when engaging stakeholders
• Strong time management and prioritization
• Logical and data-driven decision-maker
• Autonomous and target-driven
• Strong collaboration, stakeholder management and problem-solving
• Ability to collaborate with teams and cross-functional stakeholders to move projects forward
• Strong influencing ability
• Experience providing chat-based support
• Experience coaching and motivating team members

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.