About the role
We're in search of a proactive and results driven Key Accounts Manager to lead growth and retention efforts for our top merchants across NYC. You'll manage a portfolio of 30 of the city's largest and fastest growing merchants, delivering enterprise level white glove service to our top exclusives and multi-app partners. This role demands hands-on collaboration and strategic thinking as you drive initiatives for mutual success, ensuring that our partners' needs are not just met, but exceeded.

You'll be the primary point of contact, acting as a dedicated partner and advocate within Uber. Your strategic approach to account management will be crucial as you develop and execute tailored strategies aligned with our merchants' long term goals. If you thrive in a fast-paced environment, possess exceptional relationship building skills, and are committed to driving tangible outcomes, we encourage you to apply for this exciting opportunity.

• What the candidate will do

• Act as an online food delivery growth consultant to a portfolio of 30 NYC's largest merchants

• Conduct Key Contract Negotiations shaping the future of the partnership with top merchants

• Develop tailored account strategies and plans for each partner, aligning with their business objectives and long-term goals

• Conduct thorough business reviews aligned with account plans to track progress and identify opportunities for growth.

• Leverage internal networks to explore innovative strategies aimed at enhancing the service and experience for our top partners.

• Build strong relationships with key stakeholders, including decision makers, influencers, advocates, and detractors, to effectively manage partnerships.

• Engage directly with franchisees, area managers, and other field based roles to facilitate seamless execution of initiatives and ensure strong relationship engagement at each stakeholder layer.

• Provide proactive and reactive thought leadership in commercial scenarios, offering strategic, data-driven recommendations to senior leadership.

• Educate the merchants on the value of in-app marketing, Ads, and other product offerings

• Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties

• Basic qualifications

• 4+ years experience in customer success/account management, with at least 2 years focused in strategic relationship management

• Proven success in managing complex, strategic accounts, negotiations

• Curious, proactive and a strong work ethic

Preferred qualifications

• Proficiency in Salesforce and Google Sheets/Excel
• Exceptional communication skills: Can autonomously develop highly curated, data-driven content and narratives across a variety of formats to a high standard (QBR decks, one pagers, reports, emails)
• Strong Negotiation skills: Can effectively negotiate and renegotiate multi million dollar contracts with existing partners
• Adept stakeholder management skills: An ability to autonomously quarterback relationships in all directions between Uber and merchant
• Strong discovery, strategic thinking and critical thinking skills: Demonstrated history of applying your curiosity and knowing what information needs uncovering, then turning that information into a detailed, customized partner strategy
• Proficient commercial and business acumen: can autonomously develop complex commercial recommendations based on business expectations and partner needs
• Proven track record in applying analytical skills to manipulate large data sets and turn them into actionable insights

For New York-based roles: The total annualized on-target earnings (OTE) for this position are USD $107,143 - $119,286. The OTE includes a base salary rate of USD $75,000-$83,500 and a variable incentive target of USD $32,143-$35,786. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.

You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.