About the Role:

This role is part of the G-PI (Global support for platform integrity) team and is focused on document operations. Earner identity needs to be verified before they can start earning on the Uber platform. This is done through collecting essential identity documents and verifying them against the legal policies. This is crucial for ensuring that Uber's doc processing operations remain compliant to the regulatory standards. US&C has multiple different rules and regulations and they can differ widely country by country. Ensuring that these rules are upheld is imperative to ensure that Uber remains compliant with its licensing requirements to operate in the given country.

As part of the G-PI Identity team your job will be to ensure that the doc processing program continuously evolves to meet the regional requirements and work closely to advocate for the changes across cross functional teams including Product, Policy, Operations, Vendor Operations etc.

• What the Candidate Will Do

• Partner with regional compliance and safety operations to stay on top of any regulatory changes that may impact our business

• Oversee identity verification process by owning key scorecard KPIs on processing accuracy, processing speed, cost, process automation and fraud detection

• Work cross functionally to kick off improvement and back to health plans when any KPIs under-perform

• Own all communications to regional stakeholders and leadership on business health

• Work closely with operations and product to identify and deploy automations

• Conduct regular process deep-dives to ensure there are no gaps in the process

• Build long term strategy for US&C Identity based on regional inputs and priorities

• Basic Qualfications

• Minimum of 3-4 years of experience working in identity and regulatory space

• Previous experience of working across multiple geographies

Preferred Qualifications:

• Ability to operate in a fast paced environment

• Ability to manage and influence multiple cross functional teams

• Demonstrated experience in managing large scale projects

• Ability to work independently with little supervision

• Exceptional communication skills to work effectively with Ops and Comm Ops leadership

• Advanced data analytics skills including SQL

• Previous experience working in a matrix organisation

• Previous experience of working with Product and Engineering for solutions design

• For Chicago, IL-based roles: The base salary range for this role is USD**$118,000 per year**

• USD**$131,000 per year**.

• For New York, NY-based roles: The base salary range for this role is USD**$131,000 per year**

• USD**$145,500 per year**.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.