About the role

The Territory Lead (Head of Account Management) role focuses on accelerating the commercial growth of our Uber Eats merchant partners by establishing a high-performing Account Management function. You'll translate our global commercial strategy into precise regional execution, driving retention and expansion across our Midwest territory. Success here demands turning market ambiguity into an actionable sales strategy and creating structure where complexity exists.

You will own the team's pipeline, forecast accuracy, and the holistic development of your Managers of Account Managers and their reports. The high stakes of a real-time marketplace demand clarity, grit, and a hands-on leadership approach. Your impact will be tangible, shaping how millions of merchants rely on our platform and accelerating your own growth alongside the business.

What you'll do

• Lead and coach a distributed team of Account Managers and Managers of Account Managers, setting performance standards to execute complex sales strategies for retention and growth.
• Develop and implement the commercial strategy for the midwest, aligning sales plans with regional business objectives to exceed SMB and strategic merchant expansion targets.
• Own the commercial performance across all market sides (merchant, courier, eater) in partnership with the Operations team, leveraging data and operational rigor to drive predictable revenue expansion.
• Drive cross-functional Stakeholder Engagement & Alignment with Product, Operations, and Customer Success to unblock deals and ensure the merchant experience informs our roadmap and Go-to-Market strategy.
• Serve as a player-coach on high-stakes, executive-level account engagement, modeling value-based selling and the Perseverance & Creativity needed to navigate ambiguous or challenged accounts.

How you'll spend your time

• 35% Team leadership, coaching, and talent development
• 30% Commercial planning, pipeline management, and expansion activation
• 20% Strategic planning and operational excellence
• 15% Cross-functional Stakeholder Management and executive engagement

Basic qualifications

• Minimum 8 years of experience, ideally in relevant, hands-on experience in B2B Account Management or Expansion Sales
• Previous leadership experience
• Experience leading a client-facing, quota-carrying team.
• A Bachelor's degree in Business, Finance, or a related technical field, or equivalent professional experience.

Preferred qualifications

• Demonstrated experience in a marketplace business, specifically navigating the scale and hyperlocal complexity of SMB and/or enterprise platforms.

• A proven track record of developing talent, coaching for high performance, and driving a collaborative One Uber team culture.

• Ability to manage ambiguity and rapidly implement new commercial and operational frameworks in a scaling, fast-paced environment.

• High standards and a bias toward action. You can find the context and information you need through relationships across the organization, you push for clarity and delivery, and you hold a high bar from your contributions and those of the people you work with.

• Strong belief in the hypothesis that "the closer to the customer a decision is made, the more likely it is to lead to long-term value creation."

• For Chicago, IL-based roles: The base salary range for this role is USD**$183,000 per year**

• USD**$203,000 per year**.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.