About the Role:

The EMEA Grocery & Retail business is rapidly growing, and we are looking for talented individuals to join us in supercharging this growth. Our EMEA Grocery & Retail Central Operations team is dedicated to driving growth and operational excellence across 11+ emerging EMEA markets, ensuring the best possible experiences for customers, merchants and delivery partners.

As a Merchant Operations Coordinator, you will be a key enablement partner for our Commercial and Account Management teams. Reporting into EMEA Merchant Operations, your overarching goal will be to drive merchant quality and success by streamlining the operational and analytical burden on our Account Management (AM) and Commercial teams across the EMEA region. Your focus will be enabling our merchants and AM teams with the right data, tools, and collateral they need to drive merchant operational excellence, success, and growth on our platform.

You will work at two speeds: diving deep into specific merchant or country-level challenges to solve immediate and high impact needs, and then scaling those wins across the entire EMEA region.

• What You'll Do
• Enablement and Tooling: Partner with Account Managers to build the end-to-end frameworks, trackers, and collateral required for structured and effective merchant account management. You will automate manual workflows and prepare the data-driven narratives needed for strategic account planning and Joint Business Plans, ensuring AM teams are equipped to drive high-level partner outcomes and success.
• Performance Insights & Quality Monitoring: Synthesize merchant-level data (e.g. reliability, accuracy, and growth trends) into insights to identify performance gaps and growth opportunities. You will monitor core metrics to maintain a high-quality customer experience and provide the analytical depth required for AMs and Ops teams to address operational gaps effectively.
• Merchant Growth & Issue Resolution: Support the expansion of our merchant partners (new and existing) and the resolution of high-impact operational pain points. You will perform root cause analysis on blockers, such as onboarding friction or performance dips, and support the execution of cross-functional actions needed to ensure long-term merchant success and platform quality.

What You'll Need:

• 2+ years of professional work experience in a related field (business operations, tech, analytics, consulting, banking, etc.
• Problem Solving and Execution: Demonstrated ability to manage multiple tasks and workstreams simultaneously with high attention to detail. You are comfortable taking tasks or data requests, breaking it down into actionable steps, and delivering a clean, finished result.
• Data & Presentation Tools: High proficiency in Excel/Google Sheets and PowerPoint/Google Slides. You can turn data and analysis into clear, professional and impactful insights.
• Analytical Mindset: Experience working with complex datasets using Excel/Google Sheets (or equivalent tools) to derive insights, validate real-world observations, and synthesize recommendations. SQL will be heavily used in this role; prior experience is preferred, but not required, provided candidates demonstrate strong analytical capability and the ability to quickly learn SQL
• Scaling Operational Processes: Experience designing and scaling operational processes (performance, regulatory and/or compliance processes are a plus)
• External Partner/Client/Account management: Experience working with external partners is a plus, as you will closely partner with and enable Commercial teams to ensure merchant partners succeed on our platform

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.