About the Role:

As the Head of SMB Account Management, you will lead, develop, and scale account management for Taiwan's largest restaurant segments on Uber Eats. You will be responsible for driving revenue growth, improving customer retention, and expanding market share, while ensuring alignment with Uber's broader commercial strategy.

This role requires strong leadership, commercial acumen, and system-thinking capabilities. You will lead a large team of Account Managers focused on increasing penetration, driving cross-sell and upsell opportunities, and maximizing customer lifetime value. Success in this role depends on your ability to operate at scale, influence senior stakeholders, design market-specific strategies, and execute with precision.

What You Will Do:

Leadership & Team Development:

• Lead, coach, and develop a high-performing team of managers and Account Managers

• Drive customer retention, revenue growth, and adoption of Uber solutions

• Foster a culture of performance, accountability, and continuous development

• Set clear goals, provide structured feedback, and build strong succession pipelines

Commercial Strategy & Execution:

• Develop and execute a scalable customer growth strategy aligned with country and global go-to-market priorities

• Design and implement repeatable sales motions to improve efficiency and velocity

• Leverage data to optimize account segmentation, expansion strategies, and revenue targets

• Oversee forecasting, pipeline management, and structured account planning

• Monitor market trends, customer needs, and competitive dynamics to refine strategy

• Expand Uber's presence within key restaurant segments through strategic relationship building

Customer & Market Engagement:

• Act as a trusted advisor to key customers, ensuring Uber solutions deliver measurable business impact

• Maintain strong market awareness and build relationships with restaurant owners, operators, and industry influencers

• Partner cross-functionally with Product, Operations, and Marketing to deliver tailored customer solutions

Financial & Operational Excellence:

• Own revenue targets and P&L accountability for the SMB segment in Uber Eats Taiwan

• Identify opportunities to improve sales efficiency, quota attainment, and pricing strategies

• Implement best-in-class processes for performance tracking, KPIs, and customer success in partnership with Commercial Operations

Stakeholder Management & Cross-Functional Alignment:

• Collaborate with regional and global leadership to shape Uber's commercial strategy in Taiwan

• Ensure alignment across cross-functional teams to drive product-market fit and local market success

• Advocate for customer insights to influence product development and innovation

• Align local execution with global commercial initiatives to ensure scalability and consistency

Basic Qualifications:

• 10+ years of experience in sales, account management, or commercial leadership

• Fluency in both Mandarin and English

• Proven experience leading high-performing account management teams in fast-paced environments

• Strong track record of driving revenue growth, customer retention, and solution-based selling

• Demonstrated ability to design and scale systems and processes for commercial teams

• Highly analytical with a data-driven approach to decision-making

• Experience operating within complex, matrixed, and cross-functional global organizations

Preferred Qualifications:

• Experience in the tech or e Commerce industry

• Strong understanding of Taiwan's F&B ecosystem and partnership landscape (including FMCG collaboration)

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.