Schedule: Full Time Employment

Job Type: Hybrid

Salary Type: Salary

Req #: 2436

About the Role

The Business Technology team at Uber Freight is looking for a product/business systems lead to develop and drive our Salesforce roadmap. This is a high impact role, working cross functionally across business lines to set the vision of a unified tech stack across Salesforce, Genesys Cloud, Docu Sign CLM, Gong, SFMC, Hubspot, Tableau, etc.

You will own optimizing our tightly integrated systems (1P + 3P), enhancing analytics, and refining processes to empower our commercial and carrier organization to increase sales and operational effectiveness.

What the Candidate Will Do

• Vision & Roadmap: Define a cohesive strategy and roadmap for Salesforce and related systems, including OKRs, governance, and executive alignment. You will partner with the business to solve for their most important problems that may not be clearly defined and influence across all levels to rally them around your vision.

• Solution Design & Delivery: Architect and deliver complex yet scalable solutions across our sales and carrier life cycle. Author PRDs/ERDs and work in lockstep with Engineering and Sales Ops to align technical delivery with business priorities.

• System Optimization & Integration: Partner with engineering to design end-to-end system workflows, optimizing integrations between Salesforce, Third Party systems, and Uber Freight Products/Data. Scale cross-systems (1P + 3P) & functional processes to streamline customer lifecycle management across Shippers and Carriers.

• Data Strategy: Establish a data strategy for Salesforce and the broader commercial tech ecosystem to harmonize 1P and 3P data, including legacy sources from 25 years of mergers and acquisitions at Uber Freight, to enable an AI-enabled activation layer.

• Mentorship: Up level team members and stakeholders (admins, product owners/BSAs, sales ops, etc.) through coaching, best practices on solution design, Salesforce architecture, and cross-functional collaboration—fostering a culture of continuous improvement.

• Empathy: Lead with empathy - from understanding user pain points and experience to how analysts will pull the data, think through how your decisions will impact both frontend usability and backend analytics.

Basic Qualifications

• 7+ years in business systems, Salesforce implementation, or product ownership roles.

• Proven track record of owning large-scale Salesforce implementations or long term roadmaps with complex integrations (real-time, streaming, etc.).

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

• Comfortable working with data (SQL/SOQL) and making data driven decisions

• Expertise in Salesforce ecosystem and enterprise tools: middleware, GTM, & support

• Expertise in GTM & support strategy, Salesforce architecture, and cross-system lifecycle management

Preferred Qualifications

• Salesforce certifications (e.g., Advanced Administrator, Architect, etc.)

• Shipped AI/ML related products (First Party or Third Party like Agentforce)

• Data Cloud or similar CDP/Data Activation layer implementation experience

• Familiarity in the freight or logistics industry, or a similar sector and its industry specific tech stack.

• Experience with GCP, including Big Query

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

For Chicago-based roles: The salary range for this role is $138,000.00 - $168,000.00 per year