Schedule: Full Time

• Monday through Friday from 6:00 to 15:00 pm.Job Type: On-site Salary Type: Salary Req #: 2584About the Role

This position in our Monterrey Center of Excellence supports a variety of customer facing functions for operations in the US and Canada.

The person in this role will work Monday through Friday from 06: 00-15:00 (and switch to 07:00-16:00 when the US changes time in October). This person will be on call evenings and every third weekend.

What the Candidate Will Do

• Work directly with the client, including local site visits and meetings
• Serve as the first point for escalations, questions or concerns within your area and from the customer, providing prompt and effective resolutions. Collaborate with when needed to address complex issues. Issues may be situational, process, or system driven.
• Customer-specific reporting and analysis, including making recommendations for improvements with carriers, planning process, etc. This will include data scrubbing and validation.
• Dedicate 50-70% of your time to active production. Time may vary based on volume, projects, expertise, etc. This includes covering for team members when they have time off.
• Provide administrative support to your team by redistributing workload during absences or when additional support is required.
• Continuously identify opportunities for process improvement and gather ideas from your daily interactions and monitoring of team queues using TMS and any customer-specific systems.
• Utilize reports and other tools, like Tableau, to analyze and report on volumes, changes, and trends, further enhancing your skills in data analysis.
• Facilitate team meetings, foster positive relationships with team members and collaborate with other teams to drive projects and initiatives. This collaboration will provide valuable learning opportunities in leadership.

Basic Qualifications

• Advanced English, verbal and written.
• 2 years of logistics experience.
• Must have some kind direct facility experience (warehouse, plant, cross-dock, etc.)

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.