Technical Product Manager-Digital Employee Experience at Toyota USA

Overview Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who We're Looking For

The Stability & Productivity Engineering (SPE) team within Toyota Financial Services CTO organization is seeking a highly motivated and experienced Technical Product Manager to drive product strategy, process and product innovation to improve digital employee experience within TFS. In this role, you will own product vision for IT asset lifecycle management as well as ITSM process management disciplines while also championing improvements to the employee onboarding and collaboration experience.

You will partner closely with engineering teams, service operations, and business stakeholders to translate complex enterprise IT needs into clear, measurable outcomes. Your ability to build roadmaps grounded in data insights, synthesize customer feedback, and align priorities with organizational goals will be central to your success.

What You'll Be Doing

• Define product requirements, user journeys, and acceptance criteria for features spanning employee experience, asset management and ITSM process domains.

• Manage end-to-end feature lifecycle from discovery through delivery, testing, and rollout within a platform environment.

• Facilitate cross-functional alignment with service operations, infosec, architecture, HR, and engineering leadership to secure approvals and dependencies.

• Communicate roadmap progress, risks, and outcomes clearly to senior stakeholders, translating technical delivery into business impact narratives.

• Review and re-align product strategy quarterly against commitments and shifting organizational priorities.

• Define, own, and execute the product roadmap for IT asset management capabilities—including hardware discovery, software catalog automation, and ITSM process management capabilities (problem management, incident management, and change management)

• Establish data analysis frameworks and product metrics to measure ITSM operational health, asset inventory accuracy, and service management effectiveness.

• Drive adoption of service management eventing and analytical platforms to surface actionable insights across incident, problem, and change management processes.

• Design and maintain dashboards and reporting mechanisms that tie product outcomes to key operational metrics

• Leverage data to prioritize backlog opportunities, validate feature hypotheses, and communicate product value to engineering and executive stakeholders.

• Own the product roadmap to improve employee onboarding experience, enable role-based and birthright access to common productivity apps

• Partner with Productivity Engineering to enhance collaboration experience across Microsoft 365—including Teams, Share Point, One Drive, and M365 Copilot—reducing friction in daily workflows.

What You Bring

• 6–10 years of experience in product management, technical product ownership, or a related technology leadership role.

• Demonstrated experience building and executing product roadmaps, preferably for IT service management, enterprise platforms, or internal tooling.

• Proficiency in data-driven product thinking—defining metrics, building dashboards, and using analytics to inform prioritization and strategy.

• Working knowledge of ITSM frameworks (ITIL or equivalent): incident management, problem management, and change management processes.

• Experience with IT asset management tools and practices, including hardware/software inventory, lifecycle tracking, and license compliance.

• Strong communication and stakeholder management skills, able to align diverse teams and present complex information clearly to senior leadership.

• Proficiency with agile product methodologies, backlog management, and tools such as Jira, Confluence, or Service Now.

• Bachelor's Degree in Information Systems, Computer Science, Business, or a related field.

Added Bonus If You Have

• Experience working in a CTO or enterprise IT organization within financial services or a regulated industry.

• Familiarity with Service Now, including request management, change workflows, and automation.

• Understanding of observability principles: SLIs, SLOs, alerting strategies, and operational telemetry.

• Experience with employee experience platforms.

• Master's Degree in Computer Science, Information Systems, or a related field.

What We'll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect.

• Professional growth and development programs to help advance your career, as well as tuition reimbursement.

• Team Member Vehicle Purchase Discount.

• Toyota Team Member Lease Vehicle Program (if applicable).

• Comprehensive health care and wellness plans for your entire family.

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.

• Paid holidays and paid time off.

• Referral services related to prenatal services, adoption, childcare, schools, and more.

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.