TOC Engineer at Toyota USA

Overview Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

*T *o save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position currently.

Who we’re looking for

The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Configuration Management Engineer.

Reporting to the National Manager of the TOC, the person in this role will play a key role in the governance, care and feeding, and uplifting of our Configuration Management Database. You will work with multiple stakeholders and Engineering teams in maintaining an accurate and reliable CMDB that supports or technology needs.

What you’ll be doing

• Support day‑to‑day Service Now Request Management activities, including monitoring, triaging, and routing service requests

• Ensure requests contain complete and accurate information before fulfillment

• Assist with the end‑to‑end request lifecycle (submission, approvals, fulfillment, closure)

• Maintain and update Service Now Service Catalog items, order guides, and request forms

• Perform basic catalog updates such as descriptions, variables, instructions, and classifications

• Validate that catalog items are clear, usable, and aligned to standardized processes

• Assist with testing new or updated catalog items prior to production release

• Identify request issues, delays, or data quality concerns and escalate appropriately

• Support fulfillment teams to help meet SLAs and operational expectations

• Run standard Service Now reports related to request backlog, volume, and aging

• Follow established ITIL‑aligned processes and catalog governance standards

• Assist with documentation, operational reviews, and audit support related to request fulfillment

What you bring

• Bachelor’s degree in information technology, Business, or related field (or equivalent experience)

• Basic understanding of IT Service Management (ITSM) concepts

• Familiarity with navigating the Service Now platform

• Strong attention to detail and focus on data accuracy

• Ability to follow documented processes and standards

• Good written and verbal communication skills

• Willingness to learn Service Now configuration, workflows, and catalog best practices

• Ability to work collaboratively with service fulfillment and operations teams

Added bonus if you have

• Exposure to Service Now Request Fulfillment or Service Catalog modules

• Basic awareness of workflows, approvals, and SLAs

• ITIL Foundation knowledge or certification

• Prior experience supporting IT operations or service management teams

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.