VAT & ED Junior Customer Advisor BALKANS - WIVAT (M/F)
About the role
Country
Poland
City
WARSAW
Area
Poland
Workplace location
WARSAW-ALEJA JANA PAWLA II(POL)
Employer company
WIVAT POLSKA SP ZOO:
Domain
Sales
Type of contract
Regular position
Experience:
Minimum 3 years
Context & Environment
Eurovat, a subsidiary of Total Energies, provides tax recovery assistance services to international road transport companies across Europe, enabling them to focus on their core business. The company operates in a highly competitive, international, and fast‑evolving environment, managing significant financial and information flows on a daily basis. Activities take place in a multi‑currency and multi‑legislation context, requiring agility and regulatory awareness. Teams are multicultural and spread across two sites (France and Poland), with strong proximity and collaboration between departments to best serve a diverse international client base.
Activities
Join Eurovat & Wivat and become a key player in delivering expert VAT refund services to international clients in a dynamic and regulated environment.
Your activities:
- Manage customer accounts end‑to‑end, from prospecting and onboarding to ongoing relationship management via email, phone, and digital channels.
- Maintain and customize customer accounts in ARTIC, ensuring data accuracy, document verification, and compliance with internal requirements.
- Advise and upsell Eurovat services, providing expertise on VAT and Excise Duty refund processes and maximizing value for customers.
- Execute VAT and Excise Duty refund operations, including document verification, claim validation, calculations, submission, and follow‑up.
- Manage appeals and support customers during audits conducted by tax and customs authorities.
- Coordinate financial follow‑up, ensuring accurate invoicing, refund transfers, and payments to and from customers.
- Contribute to continuous improvement initiatives by testing system changes and participating in team projects to streamline operations.
Candidate Profile
📚 Education: A‑level standard required; graduate level preferred.
⏳ Experience: Initial to solid professional experience required, with exposure to data‑driven, operational, or client‑facing roles.
🖥️ Technical skills: Strong numerical and analytical skills, high level of autonomy and organization, solid IT proficiency, ideally with advanced MS Office tools; ability to process large volumes of data accurately while meeting strict deadlines.
👉Soft skills: Good communication and commercial awareness, ability to work effectively in a team environment, and willingness to support and train colleagues.
🌍Languages: Professional proficiency in Serbian or Croatian and English. French and Polish are appreciated.
✅ Interested in this opportunity? Join an international, fast‑paced environment and apply now to become part of Eurovat & Wivat.
Additional Information
Total Energies values diversity, promotes individual growth and offers equal opportunity careers.
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