Sales Support Advisor

Country

United Kingdom

City

LONDON

Workplace location

LONDON-TEN UPPER BANK STR(GBR)

Employer company

TOTALENERGIES MARKETING UK LIMITED:

Domain

Sales

Type of contract

Regular position

Experience:

Less than 3 years

Context & Environment

The job holder reports directly to the General Aviation & Sales Support Manager and provides administrative support to the Sales teams, enabling the accurate and efficient process for orders, invoicing and cash collection, with a commitment to customer service and adherence to company policy.

Activities Special Fluids

• Consignment location invoicing
• Responsible for entering SFL orders for UK and Imported products
• First point of contact for customer queries during the order to cash process (transport, delivery, pricing & invoicing)
• Liaise with depots & customs agents for import and export paperwork preparation
• Raise credits & debits on SAP in line with requests from Business Managers
• Month end reconciliation invoicing and goods receipts
• Orders confirmation in SAP to allow invoice generation.
• Process Total Energies Fluids invoices.
• Manage certificates of analysis
• KPI & Customer Complaints Management

Candidate Profile

Good level of IT literacy, good prioritization & organization skills, good communication skills, problem solving ability, high customer care orientation, ability to work under own initiative with minimal supervision and attention to detail.

12 to 18 months’ experience in Customer Service or Sales Support.

Additional Information Total Energies values diversity, promotes individual growth and offers equal opportunity careers.

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