About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

About the team
The Global E-commerce Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality marketplace for users, sellers, and creators around the world. We design policies, systems, and operations to ensure exceptional service quality and customer satisfaction.

Responsibilities:

1. Drive alignment across key stakeholders on prioritization of opportunities.
2. Conduct market, policy, and competitor benchmarking to build robust business cases for category unlocks.
3. Assess risk profiles of new product types and design scalable mitigations.
4. Drive cross-functional work streams to implement category-specific controls, gating mechanisms, and KPIs.
5. Track and report progress to senior leadership as well as stakeholders with clear data-backed metrics and milestones.
6. Develop playbooks and repeatable processes to accelerate future launches.

Qualifications

Minimum Qualification(s)

1. Bachelor's degree or equivalent practical experience.
2. 5+ years of experience in program management, with a strong track record of driving results through cross-functional collaboration.
3. Strong passion for delivering excellent partner and customer experiences, with the ability to design and implement effective experience KPIs.
4. Proven skills in project design, clear communication, and change management.
5. Ability to balance customer experience and business growth while driving planning and execution in a global environment.
6. Demonstrated ability to influence and advocate across teams and levels, even without direct ownership.
7. Travel and work across different timezone according to business needs.

Email Address

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Client-provided location(s): Singapore

Job ID: Tik Tok-7556825545884109064

Employment Type: OTHER

Posted: 2025-10-03T20:24:52
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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