Forecasting Specialist, Trust & Safety

• USDS

3+ months ago• Scottsdale, AZ

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

Team Intro
Our Delivery Services team provides critical support to our Delivery Operations teams. It includes two core functions: workforce and capacity planning and vendor management, with the goal of improving operational efficiency and compliance.

The Forecasting Specialist will be responsible for developing and implementing forecasting methodologies to ensure optimal workforce management and financial planning. This role requires a deep understanding of data analysis, statistical modeling, and financial principles to provide insights that drive operational efficiency and business growth.

The Delivery Services team may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.

Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:

1. Workforce Management:

• Analyze workforce data to forecast staffing needs based on historical trends, seasonal fluctuations, and business growth.
• Collaborate with operations teams to develop staffing plans that align with business objectives.
• Monitor and assess workforce performance metrics to identify areas for improvement and adjust forecasts accordingly.

Workforce & Financial Forecasting:

• Develop and maintain financial models to project revenue, expenses, and budgeting.
• Conduct variance analysis to compare actual financial performance against forecasts and provide insights to management.
• Prepare and present workforce and financial reports and forecasts to stakeholders, highlighting key trends, risks, and opportunities.

1. Capacity Planning:

• Analyze current and future operational needs to develop comprehensive capacity plans that support user support operations and content moderation.
• Collaborate with cross-functional teams to identify trends, potential risks, and opportunities for process improvements.

1. Data Analysis:

• Utilize advanced analytical tools and software to gather, analyze, and interpret data from various sources.
• Create and maintain reports and visualizations to communicate forecasting results effectively.

1. Collaboration:

• Work closely with cross-functional teams, including finance, operations, and HR, to ensure alignment in forecasting efforts.
• Participate in strategic planning sessions to provide data-driven insights that inform business decisions.
• Collaboration with internal and external (BPO) operational delivery teams on capacity planning, invoicing and forecasting needs.
• Collaborate with the change management team on upcoming product launches for departments supported to ensure workforce needs are accurately reflected in forecasts.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Finance, Business Administration, Statistics, or a related field; Master's degree preferred.
• Over 4 years of proven experience in workforce management and financial forecasting, preferably in Trust and Safety Content Moderation, User Operations or Call Centre Operations.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, forecasting software).
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Detail-oriented with strong organizational and time management skills.

Preferred Qualifications:

• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Want more jobs like this?

Get

Data and Analytics jobs in

Scottsdale, AZ delivered to your inbox every week.

Email Address

Send me The Muse newsletters for the best in career advice and job search tips.

Get jobs!
By signing up, you agree to our & .

Client-provided location(s): Scottsdale, AZ

Job ID: Tik Tok-7509659081994176775

Employment Type: OTHER

Posted: 2025-06-01T00:28:32
Search all jobs

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.

Search all jobs

Similar Jobs

Suggested Searches

Data and Analytics jobsmid jobsTikTok jobsAll jobs

Search Additional Jobs

Forecasting Specialist Jobs in Scottsdale, AZJobs in Scottsdale, AZData and Analytics JobsData and Analytics Jobs in Scottsdale, AZ

of Use](https://www.themuse.com/user/Popular Jobs

• Salaries

Get Involved

• For Employers
• The Muse Book: The New Rules of Work
• For Career Coaches
• Tell A Friend

Join The Conversation:

• Facebook
  
• LinkedIn
  
• Twitter
  
• Pinterest
  
• Instagram