About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making Tik Tok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the Team

This Customer Solutions Engineer will be responsible for partnering with external clients such as ISVs and merchants, to better improve their experience in working with Tik Tok Shop. They will be responsible for understanding the Tik Tok Shop platform ecosystem, and continue to design integration solutions for varying business scenarios.

Responsibilities

• Gain deep understanding of Tik Tok Shop API capabilities and the platform ecosystem, and design integration solutions tailored to various business scenarios.
• Collaborate with key merchants, ISVs, and partner technical teams to guide them through API integration implementation and performance optimization.
• Develop and maintain standardized solution architectures, reference designs, and best practice documentation, and drive adoption internally and externally.
• Evaluate integration feasibility for new product features, providing optimization recommendations to align platform capabilities with market needs.
• Partner with product, engineering, and ecosystem teams to gather feedback, address integration challenges, and support API capability iterations.
• Provide technical consultation during pre-sales and post-sales phases, including solution review, technical troubleshooting, and ensuring high-quality delivery.
• Advocate Tik Tok Shop API integration solutions through industry events, partner training, and developer community engagement to drive adoption.

Qualifications

Minimum Qualifications

• Bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
• 3+ years of experience in technical solution design, solution engineering, or pre-sales engineering, preferably in e-commerce platforms or SaaS products.
• Proficiency in RESTful API design and debugging, with solid understanding of data structures and system architecture.
• Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems is a strong plus.
• Strong business acumen with the ability to translate complex business requirements into practical technical solutions.
• Excellent cross-functional collaboration and client communication skills, with the ability to manage multiple stakeholders.
• Fast learner with the ability to adapt to new technologies and thrive in a dynamic, fast-paced environment.

Preferred Qualifications

• Love content and enjoy shopping.
• Experience in e-commerce merchandising platforms, seller onboarding tools, or buyer-seller matchmaking systems.

Compensation

The base salary range for this position in the selected city is $121,600 - $232,645 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Additional Information for Los Angeles County (Unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.