Responsibilities

Tik Tok's Generalized Architecture US Tech and Operations team is dedicated to ensuring that Tik Tok's core services run stable, efficient, and cost-effective at global scale. We focus on enhancing the observability and operability of our infrastructure and services, using data-driven insights to safeguard business stability 24/7.

• Ensure the stability and reliability of Tik Tok's core services; respond quickly to production incidents and build mechanisms and platforms to continuously improve incident handling efficiency.
• Define and maintain system quality SLAs through continuous, comprehensive data operations; identify and manage system risks to improve reliability, scalability, and performance.
• Participate in Tik Tok's disaster recovery initiatives, including risk assessment, disaster recovery design, capacity planning, and contingency plan development, to strengthen system resilience and fault tolerance.
• Develop and accumulate best practices, tools, and frameworks for operations and maintenance; provide guidance on system architecture design and component selection; produce high-quality technical and operational documentation.

Qualifications

Minimum Qualifications

• Bachelor's degree or above in Computer Science or a related field.
• Solid foundation in computer science and software engineering, with understanding of operating systems (especially Linux), storage systems, and network I/O principles.
• Proficiency in one or more programming languages, such as Python, Go, Java, PHP, C, or C++.
• Strong problem-solving skills with a systematic approach, effective communication abilities, and a strong sense of ownership and responsibility.

Preferred Qualifications

• 5+ years of relevant experience in a large-scale internet or cloud-based business environment.
• Hands-on experience building AI-powered tools to improve SRE/operations efficiency (e.g., intelligent runbooks, automated incident response, anomaly detection, or self-healing systems).

Compensation

The base salary range for this position in the selected city is $187,040 - $359,720 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Los Angeles County Fair Chance Notice

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.