Shop - Live Operations Manager - Japan

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at Tik Tok.

Responsibilities:

• Design and deliver educational materials, training programs, best-practice guides, and operational playbooks for sellers, creators, agencies, and internal teams.
• Support sellers and creators in improving key areas of livestream execution, including content planning, product selection, streaming frequency and duration, audience engagement, conversion, and overall stream quality.
• Plan and execute live-commerce initiatives, growth programs, campaigns, and ecosystem projects designed to increase seller and creator participation, engagement, and GMV.
• Collaborate closely with cross-functional teams, including Campaign, Affiliate, Product, Algorithm, Governance, Marketing, and other stakeholders, to align priorities, share market insights, and maximize the impact of live-commerce strategies.
• Monitor and analyze key livestream performance metrics, including active streamers, streaming hours, viewership, engagement, conversion, and GMV, to identify trends, performance gaps, and growth opportunities.
• Identify, manage, and develop high-potential sellers and creators in the Japanese market, providing hands-on operational support to help them grow through live commerce.
• Build strong relationships with sellers and creators, understand their business needs and operational challenges, and develop practical action plans to improve livestream performance.
• Contribute to strategic initiatives and day-to-day operational projects aimed at improving operational efficiency and building a healthy, scalable, and sustainable live-commerce ecosystem in Japan.

Requirements:

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience.
• Experience in e-commerce, livestreaming, social media, creator operations, account management, business development, consulting, or another relevant field.
• Strong growth mindset and a proactive, hands-on approach to identifying problems and driving solutions.
• Excellent communication, stakeholder-management, and relationship-building skills, with experience working in a client-facing or partner-facing role.
• Ability to manage multiple projects and priorities in a fast-moving and rapidly evolving environment.
• Strong analytical skills, with the ability to interpret data, identify business issues, and make data-informed decisions.
• Strong interest in livestreaming, social commerce, social media, and the creator and influencer ecosystem.
• Professional proficiency in written and spoken Japanese, medium written and read proficiency in English is required.