Policy Specialist

• USDS

3+ months ago• Los Angeles, CA

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

About the team
This role will sit within the USDS Product policy team. You will need to cultivate a deep understanding of the platform, its Trust and Safety policies, the Community Guidelines and the interplay of those rules with promotional levers that put content in front of the end user. This will require developing systems for tracking and anticipating user behavior and identifying thoughtful and creative policy solutions in a fast moving environment. You will work closely with a variety of internal partners including Policy, Product, Legal, Operations, and Quality Analysis to ensure that Tik Tok is able to detect, triage, and prevent safety incidents.

As Tik Tok continues to integrate with a growing ecosystem of products, the complexity of our promotional lever workflows is also expanding. The policy team is responsible for ensuring consistent and compliant policy application across all these new surfaces. While a Program Manager focuses on the strategic design of workflows, the policy specialist is responsible for the critical day-to-day execution of these policy processes.

This role may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.

Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:

• Execute policy workflows for manually promoted content across emerging products, ensuring compliance with all relevant policies and requirements.
• Conduct regular calibration sessions with the USDS Operations team to ensure consistent and accurate policy enforcement and application of our policies.
• Serve as a key point of contact for stakeholders, advising and consulting on the nuances of policies to guide their initiatives.
• Collaborate with the Global and USDS Security teams on escalations related to manual promotions.
• Work closely with cross-functional partners to monitor emerging social media trends and problematic behaviors in the US to predict and prevent potential violations of community guidelines.

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• Assist in developing and maintaining training materials and SOPs to ensure a clear understanding of Editorial Policies.
• Support the creation of metric reports by gathering data on policy execution to help measure impact and identify areas for improvement.
• Develop and execute improvement plans for policy workflows by enhancing processes and improving performance against Service Level Agreements (SLAs).

Qualifications:

• Minimum Qualifications

• Bachelor's degree or equivalent practical experience.

• 1+ years of experience in content moderation, content policy, or a related trust and safety field.

• Strong understanding of internet culture and emerging social media trends.

• Excellent attention to detail and the ability to apply complex policies with consistency.

• Strong communication skills.

• Proven ability to work collaboratively with cross-functional partners.

• Experience working on sensitive subject matter with resilience and professionalism.

• Preferred Qualifications

• Strong Data Analysis skills

• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

• Your resilience and commitment to self-care to manage the emotional demands of the role.

Job InformationFor Pay Transparency Compensation Description (annually)

The base salary range for this position in the selected city is $68640 - $101334 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Los Angeles, CA

Job ID: Tik Tok-7535144783140997394

Employment Type: OTHER

Posted: 2025-08-07T00:37:22
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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