About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of Tik Tok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to Tik Tok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.

Responsibilities:

• Conduct sampling and be the arbitrator of appeals to evaluate the quality of labellers and QAs involved in comment, messaging or any interaction-related projects.
• Work closely with multiple business partners (e.g., BPO or in-House labellers, QAs, Trainers, etc.) to enhance quality and efficiency, such as weekly calibrations, daily Q&As, quality analysis reports, etc.
• Create training materials, presentations, and manuals for use in moderations team in Interaction projects.
• Identify supports needs with TL and stakeholders and establish a training schedule to ensure all employees receive appropriate training.
• Evaluate cases on a daily basis and provide the RCA feedback, which can be translated into improvements of moderation quality in Interaction related projects.
• Generate recommendations for improvement and optimization, analyse and summarize the Interaction data.
• Optimizing standard operating procedures (SOPs) and being accountable for the improvement will ensure the strong delivery of business teams.
• Accountable for Interaction evaluation, conducting analysis reports, and fulfilling other related business requirements while offering guidance to deliver key project milestones and achieve optimization of data-driven strategies.
• Work independently as a designer for evaluation, exhibit an in-depth understanding of the business, and undertake responsibility for the entire evaluation process, including planning, execution, and presenting high-quality evaluation analysis to assist in product optimization.
• Perform other relevant and ad-hoc projects assigned by TL, such as urgent business requests and reporting from product teams.

Qualifications

• Minimum Qualifications
• Bachelor's degree or above.
• Fluent in English and Spanish (Mexico, Spain and LATAM), including in-depth understanding of market regional culture.
• In-depth understanding of Tik Tok or similar social media platforms. 2+ years of working experience in the trust and safety industry will be preferred.
• Excellent content analysis and communication skills. Data analysis skills will be preferred.

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• Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects.
• Ability to manage high-volume workloads while maintaining accuracy and consistency.
• Demonstrates strong adaptability when navigating changes in scope, policy, or workload.

Preferred Qualifications- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly changing environment.

Client-provided location(s): Lisbon, Portugal

Job ID: Tik Tok-7597785541341890869

Employment Type: OTHER

Posted: 2026-01-21T19:57:44
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.

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