About the Team

The Global Business Solutions (GBS) team is responsible for the revenue growth of the Tik Tok business, with the Small and Medium Business (SMB) segment being a critical, high-speed engine for our global expansion. We are looking for a dynamic and adaptable People Partner to join our team. This is a unique, hybrid role for an HR professional who thrives on variety and is eager to make an impact across a wide range of people functions, from resolving complex employee issues to driving strategic HR projects. If you are a versatile problem-solver looking to grow your career, this is the perfect opportunity for you.

This role requires 4 days in the office each week. The SMB organization emphasizes the importance of in-person collaboration and cross-functional partnerships, which is why we follow an in-office schedule. Please note that our in-office and hybrid work models are regularly reviewed, and specific requirements may be subject to change.

Responsibilities

• As a People Partner, you will wear multiple hats, acting as a trusted advisor, a hands-on problem-solver, and a strategic project leader. Your scope will be broad and will evolve with the needs of the business.
• Coach leaders on people-related matters including talent assessment, development and succession, organization effectiveness, and high-performing team dynamics.
• Partner with HRBPs to support the SMB leadership team, translating business priorities into actionable people strategies.
• Analyze trends in performance, attrition, and engagement using HR metrics and dashboards to provide data-driven insights and recommendations to business leaders.
• Provide guidance on business restructures, workforce planning, and headcount modeling.
• Proactively manage and resolve employee relations issues, serving as the primary point of contact for employees and managers.
• Enhance employee development and management throughout the year by providing coaching, mentoring, and timely feedback; oversee the formal performance review and calibration process.
• Conduct initial fact-finding and investigations into employee relations concerns, partnering with our central ER and Legal teams on high-risk cases.
• Manage core People Partner processes such as transfers, organizational changes, data and reporting, and system changes.

Qualifications

Minimum Qualifications

• 3+ years of experience as an HR Generalist, People Partner, or Human Capital Consultant.
• Corporate experience in employee relations, performance management, leadership development, and general HR program/operations.
• Proven ability to operate in a fast-paced, high-growth, and ambiguous environment.

Preferred Qualifications

• 1-2 years of experience as an HR Business Partner.
• Experience supporting a Sales, GTM, or SMB client group in the tech industry.
• Successful track record of designing and implementing people programs from the ground up.
• Demonstrated ability to autonomously manage multiple projects concurrently, with strong attention to detail and effective time management skills.
• Experience partnering with regional and international stakeholders and colleagues to drive global initiatives.