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Tik Tok

Key Account Client Solutions Manager (Mandarin Speaking) - GBS

3+ months ago• Kuala Lumpur, Malaysia
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

• Size: 5001-10000 employees
• Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

About the Team:

Our Client Solutions Team helps nurture market accounts through high touch client service and education on solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

Responsibilities:

• Being a Consultant to clients and internal stakeholders

• We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals (including clients in China)

• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients and internal teams a holistic view of what next steps to take

• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions

• Driving and facilitating the adoption of Pixels, MMPs where applicable

• Putting together narratives, workshops and business reviews etc. to educate and upskill clients, and recommend the way forward

• Campaign Management & Reporting

• Sense check/challenge media plans and provide suggestions to set clients up for success

• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business

• Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment

• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits

• Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers

• Stakeholder Management & Revenue Impact

• Building trusting relationships and robust communication with internal teams and external client teams

• Understanding the scope of various cross functional teams and whom to approach for what purpose

• Having an equal stake in Account & Opportunity planning, and working together to come up with innovative solutions to problems

• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team

• Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent through case studies or other ad hoc sharings

Qualifications:

• Minimum Qualifications

• 5 years of experience in account management/client services roles in digital marketing

• Good understanding of digital media and marketing landscape; specialized vertical knowledge in Gaming, Tech & Telco

• Knowledgeable and experienced in performance marketing specialized in Apps and/or Web

• Experience in an in-house marketing function or advertising agency preferred

• Solid understanding of media metrics, their implications and corresponding studies

• High proficiency in both written and spoken English and Mandarin is required to communicate and correspond directly with partners across Southeast Asia, including China

• Preferred Qualifications

• Proficient in Excel, dashboarding or similar skillsets

• Detail oriented, analytical and a creative problem solver

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• Strong communicator and confident presenter
• Proactive, positive and exemplifies an 'Always Day 1' mindset

Client-provided location(s): Kuala Lumpur, Malaysia Job ID: Tik Tok-7565831342917126453Employment Type: OTHERPosted: 2025-10-27T20:12:26Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
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Next Up Tik Tok Client Provided Video 101:20

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• 02:18Working at Tik Tok- Get Ready With Ali01:20Tik Tok Client Provided Video 100:33Client Provided Video 2 - Tik Tok02:07Working at Tik Tok
• Limitless Possibilities01:41Working at Tik Tok
• Women's Community01:31Working at Tik Tok
• Women's Empowerment01:45Working At Tik Tok
• BLXCK01:27Working at Tik Tok
• Diversity, Equity and Inclusion with BLXCK
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