Product Operation Manager

• Post Campaign Platform

2 weeks ago• San Jose, CA
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About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

About the Team: The PGC (Professionally Generated Content) team at Tik Tok is dedicated to driving the growth and evolution of a professional, high-quality content ecosystem. We are dedicated to creating a global platform that fosters knowledge/education ecosystem, learner engagement, and a vibrant educational community. Our goal is to be the primary destination for knowledge seekers worldwide. We categorize our content into various tracks such as Business & Finance, Humanities, and Technology, all focused on delivering high-quality educational content.

Responsibilities:

• Own the strategy and iteration of the post campaign platform to improve campaign performance and user experience, and grow overall post supply.
• Create training and operational guidance for 15+ overseas markets (docs/FAQs/training sessions) to improve efficiency and delivery quality.
• Partner with Engineering and Design to deliver and launch campaign-related features; build reusable configurations, SOPs, and playbooks.
• Collect feedback from teams and users, identify root causes, propose improvements, and drive fixes to completion.
• Track key metrics and run post-mortems (participation, conversion, posting efficiency, etc.) to continuously optimize strategy and processes.

Qualifications

Minimum Qualification(s):

• Bachelor's degree or above; 2+ years of experience in product operations or campaign operations.
• Fluent in English as a working language; able to collaborate across multiple international markets
• Strong cross-functional leadership and project management skills; detail-oriented and able to drive projects end-to-end.

Preferred Qualification(s):

• Experience with tool-based campaign platforms or content ecosystems is a plus.

Job InformationFor Pay Transparency Compensation Description (annually)

The base salary range for this position in the selected city is $110223 - $248400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s):San Jose, CA

Job ID: Tik Tok-7594406134634154245

Employment Type: OTHER

Posted: 2026-01-13T20:15:43
Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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