About The Role

We are looking for an experienced, detail-oriented Global Client Solutions Specialist to join our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to clients. Through establishing and building trusted cross-functional relationships, our GCSS have a key focus on reporting, analytics, advertiser education & advertiser added value management. Success in this position requires a focus on media acumen, account management, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

Responsibilities

• Coordinate & execute established global account workstreams to empower regional (country) markets both internally & externally.
• Team product expert, develop a strong knowledge base for Tik Tok product offering and advanced client reporting and measurement opportunities.
• Partner with various cross-functional teams (including Consumer, Content, Product, and Revenue teams) to organize and implement complex global projects.
• Act as an internal client advocate and knowledge center: forecast marketing beats and content launches, anticipate KPIs and identify opportunities for growth.
• Build marketing materials that help guide best practices across creative, ad products, and measurement.
• Follow and share Global Account trends, news, insights, and nuances to steward internal education across regions.
• Communicate with a clear & candid approach, effectively driving value for cross-functional and regional partners.
• Garner internal & market feedback to improve global account coordination and inform future processes.
• Manage and track global investments & projects.

Qualifications

Minimum Qualifications

• Minimum 2 years working in digital media, advertising, or tech platform experience.
• Relevant working experience in digital media, advertising, or tech platforms.
• Experience in account management / client services, managing media budgets and campaigns.
• Experience working with internal cross-functional partners, commercial teams, and managing external client communications.
• Ability to project manage and collaborate with multiple cross-functional stakeholders.
• Strong XLS and PPT skills and the ability to analyse data and identify insights to assess campaign performance and provide recommendations.
• High attention to detail and very organized, and comfortable working across multiple managers and account teams.

Preferred Qualifications

• Self-starter, a fast learner who has critical thinking skills.
• Comfortable working in a startup culture: demonstrates flexibility and is quick to adapt to changes.
• Passionate to excel in the media and tech landscape.
• Comfort in working with Office Suites (namely Excel and Powerpoint).
• Experience working with global partners in different time zones & cultures.
• Passion for data and technology.
• Humble and open-minded.

Compensation

The base salary range for this position in the selected city is $70,680 - $108,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive:

• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Los Angeles County (Unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.