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职位TikTok

Industry Client Solutions Manager, LATAM - Apps & Leads - São Paulo

TikTok

Industry Client Solutions Manager, LATAM - Apps & Leads - São Paulo

TikTok

São Paulo, Brazil

·

On-site

·

Full-time

·

2mo ago

福利待遇

Learning

Parental Leave

Healthcare

Flexible Hours

Equity

必备技能

React

TypeScript

PostgreSQL

Responsibilities

Team Introduction

Industry Operations Team helps formulate industry strategy and identify growth opportunities. In order to deliver industry-specific solutions and methodologies across the LATAM region. Nurture accounts through high touch client service and education on Tik Tok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a key pillar for this team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

About the Role

We are looking for a Client Solutions Manager possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Being a Consultant to Clients and Internal Stakeholders

  • We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help top clients link their marketing objectives to their business goals;
  • Able to combine product developments, market landscape and competitor activities to give clients, agencies, and internal teams a holistic view of strategic next steps;
  • Driving and facilitating the adoption of Pixels, MMPs and APIs where applicable;
  • Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions;
  • Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward.

Account Management, Campaign Management & Reporting

  • Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business;
  • Sense check/challenge media plans and provide suggestions to set clients up for success;
  • Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success;
  • Own conversations around Always On and Performance objectives to support the Brand Partnerships team in revenue attainment;
  • Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits;
  • Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers.

Stakeholder Management & Revenue Impact

  • Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts;
  • Understanding the scope of various cross functional teams and whom to approach for what purpose;
  • Pushing through product adoption, programs and packages built around specific company or market level priorities;
  • Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies;
  • Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team;
  • Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings.

Qualifications

Minimum Qualifications

  • 5+ years of experience in account management/client services roles in Apps/Leads;
  • High written and oral proficiency in Portuguese and English is required due to frequent communications with stakeholders based in Portuguese-and-English-speaking markets;
  • Experience in operating and managing performance campaigns;
  • Experience managing performance advertisers with a deep understanding of their challenges;
  • Proficient in campaign management, setting up and optimization;
  • Ability to analyze data and identify insights to assess campaign performance;
  • Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge.

Preferred Qualifications

  • Proactive attitude with excellent data analytical skills in excel/powerpoint;
  • Ability to work in a dynamic and fast paced environment;
  • Willingness to take frequent business trips across LATAM regions.

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关于TikTok

TikTok

TikTok

Late Stage

A short-form video entertainment app and social network platform

10,001+

员工数

Los Angeles

总部位置

$220B

企业估值

评价

3.8

10条评价

工作生活平衡

2.8

薪酬

3.7

企业文化

4.1

职业发展

3.2

管理层

2.9

68%

推荐给朋友

优点

Great team dynamics and support

Innovative and creative culture

Good learning opportunities

缺点

Work-life balance challenges

Fast-paced and stressful environment

High expectations and tight deadlines

薪资范围

49个数据点

Mid/L4

Mid/L4 · 2D 3D Artist

1份报告

$195,000

年薪总额

基本工资

$150,000

股票

-

奖金

-

$195,000

$195,000

面试经验

2次面试

难度

4.0

/ 5

时长

21-35周

体验

正面 0%

中性 0%

负面 100%

面试流程

1

Application Review

2

Recruiter Screen

3

Online Assessment

4

Behavioral Interview

5

Final Round

6

Offer

常见问题

Coding/Algorithm

Behavioral/STAR

Technical Knowledge

Culture Fit