Site Reliability Engineer, Global E-commerce

The Global E-commerce Service Architecture team ensures the availability, scalability, and resilience of Tik Tok’s e-commerce platform in the U.S., partnering closely with product and engineering teams to operate reliable, large-scale production systems.

We are seeking a Site Reliability Engineer (SRE) to advance the stability and resilience of Tik Tok Global E-commerce services in the U.S. In this role, you will strengthen disaster recovery readiness, optimize infrastructure capacity, and elevate service stability.

Key Responsibilities:

• Data Center Disaster Recovery: Ensure services maintain disaster recovery capabilities under normal operations, including contingency planning and drills, capacity assurance, and effective response in disaster scenarios.
• Resource Management & Capacity Planning: Manage and plan server and compute resources, including resource restructuring, overall capacity planning, and dynamic scaling, to support reliable business deployment and operations.
• Service Stability Improvement: Establish and enhance service monitoring systems to enable timely alerting on failures and rapid issue identification and resolution. Partner with Business stakeholders to conduct ongoing stability governance.

Requirements:

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Proficiency in at least one programming language (e.g., Go, Python, or Java).
• Strong understanding of Linux systems, networking fundamentals, and distributed systems architecture.
• Experience operating services in cloud-native or large-scale production environments.

Preferred Qualifications:

• Experience in Site Reliability Engineering, infrastructure, or production engineering roles.
• Experience supporting high-traffic e-commerce or internet platforms.
• Experience in designing, operating, and troubleshooting large-scale distributed systems.
• Strong communication and cross-functional collaboration skills, with a high sense of ownership and accountability.