採用

Rapid Response Specialist - USDS

TikTok

San Jose, CA

On-site

Full-time

1mo ago

Benefits & Perks

•Competitive salary and equity package

•Team events and activities

•Parental leave

•Generous paid time off and holidays

•Equity

•Parental Leave

Required Skills

JavaScript

React

PostgreSQL

Jobs
View All Jobs
Companies
Advice
Coaching
Newsletter
Employers
Sign In
Saved Companies
Account Settings
Sign Out

Tik Tok

Rapid Response Specialist

USDS

1 week ago• San Jose, CA
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

The Policy Escalations Team for Tik Tok USDS is a multi-disciplinary team that handles risk detection, prevention and handling in the United States. The team is dedicated to maintaining a safe and secure online environment for users by actively monitoring and responding to emergent threats, ensuring compliance with legal regulations, and addressing real-life implications of online content.

As a USDS Trust & Safety Policy Escalation specialist, you will play a critical role in safeguarding the integrity of our platform by effectively managing high-priority escalations and emergency risks. This individual contributor role requires strong leadership skills, strategic thinking, and the ability to collaborate with internal and external stakeholders across multiple regions.

Want more jobs like this?

Get jobs in San Jose, CA delivered to your inbox every week.
Email Address

Send me The Muse newsletters for the best in career advice and job search tips.

Get jobs!
By signing up, you agree to our You will be instrumental in designing and operationalizing our response to emergency escalations, promptly detecting and removing content related to various online risks and harms. Your role involves collaborating with internal and external partners, to ensure user safety in time-critical situations. You'll also contribute to post-mortem and root cause analyses, enhancing our strategies to mitigate the recurrence of similar incidents.

This position will entail a Sunday through Thursday work week. The role also requires participation in a 24/7 on-call rotation, including holiday support.

Responsibilities:

USDS Rapid Response
Support the formal establishment of the USDS Rapid Response Program within the USDS Policy Escalations team. This will require the training curriculum and workflows concerning safety, data disclosure, and escalation management.
Collaborate with leaders of other functions to integrate risk containment processes and ensure cross-functional synergy, including alignment with local leadership and the Child Safety Team and Emergency Response Team. Coordinate with internal and external partners, to ensure user safety in high-priority escalations.
Triage and contain high-priority escalations for the USDS Trust and Safety organization, proactively identifying and evaluating emerging risks and threats. Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content.
Develop and execute investigative strategies for tackling escalations, driving action items, holding partners accountable, and communicating updates in real-time.
Review content/accounts and make enforcement decisions based on USDS policies; conduct content/account reviews for purposes of query validation.
Lead and manage high-priority escalations, ensuring compliance with U.S. user Data Analysis
Analyze quantitative and qualitative data to generate analytic judgments and products.
Utilize data plus internal tools and systems to help Trust & Safety teams analyze trends, identify patterns, and share insights; transform data sets and quantitative and qualitative analysis into compelling visuals.
Share data and insights that illuminate policy gaps and grey areas, all with the intention of improving policy to enable clear, scalable enforcement.
Process & Tooling Improvements
Identify tooling discrepancies, provide recommendations for improvements, and liaise with engineering and product teams to implement solutions; enhance team's work through recommendations for optimizing tooling.

Qualifications:

Minimum Qualifications
Bachelor's degree or equivalent experience in a related field.
3+ years of professional experience in Incident Management, Trust & Safety, or Investigations, ideally within a global tech or social media environment.
Demonstrated ability to lead cross-functional projects and drive operational excellence across different global regions and time zones.
Exceptional communication skills, with a demonstrated ability to distill complex technical or safety issues into clear, actionable insights for diverse audiences.
Proven ability to thrive in fast-paced, ambiguous environments, prioritize work, and make grounded decisions in important situations.
Experience with, or willingness to be exposed to, sensitive and graphic content that violates Community Guidelines (including but not limited to: child safety, self-harm, hate speech, and violent extremism).
Ability to independently pull and analyze data to identify trends and inform evidence-based decision-making.
Preferred Qualifications
Extensive experience in investigating and mitigating high-priority platform risks, including but not limited to Child Safety, Violent Extremism, or Human Exploitation.
Sophisticated understanding of Policy and Community Guidelines to drive enforcement and contain platform risk during breaking-news events or viral crises.
Strong aptitude for navigating complex internal tools, proprietary systems, and content moderation interfaces.
Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information:

For Pay Transparency Compensation Description (annually)

The base salary range for this position in the selected city is $96000 - $217023 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
Exercising sound judgment.

Client-provided location(s): San Jose, CAJob ID: Tik Tok-7595692218011322677Employment Type: OTHERPosted: 2026-01-19T19:54:17Apply on company site

Perks and Benefits

Health and Wellness

Health Insurance
Dental Insurance
Vision Insurance
HSA
Life Insurance
Fitness Subsidies
Short-Term Disability
Long-Term Disability
On-Site Gym
Mental Health Benefits
Virtual Fitness Classes

Parental Benefits

Fertility Benefits
Adoption Assistance Program
Family Support Resources

Work Flexibility

Flexible Work Hours
Hybrid Work Opportunities

Office Life and Perks

Casual Dress
Snacks
Pet-friendly Office
Happy Hours
Some Meals Provided
Company Outings
On-Site Cafeteria
Holiday Events

Vacation and Time Off

Paid Vacation
Paid Holidays
Personal/Sick Days
Leave of Absence

Financial and Retirement

401(K) With Company Matching
Performance Bonus
Company Equity

Professional Development

Promote From Within
Access to Online Courses
Leadership Training Program
Associate or Rotational Training Program
Mentor Program

Diversity and Inclusion

Diversity, Equity, and Inclusion Program
Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
0 seconds of 2 minutes, 18 seconds Volume 0%
Press shift question mark to access a list of keyboard shortcuts Keyboard Shortcuts Enabled Disabled Shortcuts Open/Close/ or ?Play/PauseSPACEIncrease Volume↑Decrease Volume↓Seek Forward→Seek Backward←Captions On/Offc Fullscreen/Exit Fullscreenf Mute/Unmutem Decrease Caption Size-Increase Caption Size+ or =Seek %0-9

Next Up Tik Tok Client Provided Video 101:20

facebook
linkedin
x
tumblr
reddit
pinterest
Email
Linkhttps://cdn.jwplayer.com/previews/LVcpvjZACopied

Live00:0002:1802:18