About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

About Al Data Service and Operations (ADSO) Team
The Al Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

We are seeking a Training & Quality Specialist to directly support our Prompt Engineering team, which is responsible for crafting and optimizing prompts that guide Al models toward high-quality outputs. This role is critical in maintaining the consistency, accuracy, and excellence of prompt writing through targeted quality auditing, data-driven insights, and impactful training initiatives. As a key partner to the Prompt Writers, you will be responsible for evaluating written outputs for alignment with internal guidelines, conducting root-cause analysis to identify trends or gaps, and developing responsive training materials to address areas for improvement. You will also play a vital role in onboarding new writers, driving policy comprehension, and promoting a strong quality culture across the team.

Responsibilities:

• Audit Prompt Writer outputs to ensure alignment with complex policy guidelines, stylistic standards, and quality benchmarks, delivering clear feedback and actionable insights.
• Analyze performance data and error trends using both quantitative and qualitative methods to proactively identify quality gaps and implement corrective strategies.
• Partner with Prompt Writers, team leads and cross-functional teams, to maintain a consistent understanding of quality expectations and ensure calibration across teams.
• Develop, deliver, and maintain structured training programs including onboarding, policy refreshers, and upskilling modules tailored to Prompt Engineering needs.
• Regularly review and update training content and documentation to reflect evolving policies, best practices, and model capabilities.
• Support experimentation efforts by advising on quality criteria for prompt iterations and assisting with the documentation of prompting strategies and results.

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• Collaborate cross-functionally with Policy, Product, and Engineering teams to address quality-related concerns and support continuous improvement initiatives.
• Maintain high documentation standards around audit records, training progress, and improvement plans to ensure traceability and accountability.
• Contribute to ad hoc quality and governance projects to elevate content integrity and team performance.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications:

• Minimum Qualifications
• Bachelor's degree in Computer Science, Linguistics, or a related field
• 2 years of experience in quality assurance, training, editorial review, or a related field; prior experience in supporting content moderation, Al, or technical writing teams is a plus.
• Strong command of English with an exceptional eye for detail, clarity, and linguistic consistency.
• Demonstrated ability to interpret and enforce complex guidelines or policies in writing-focused workflows.
• Analytical thinker with experience evaluating qualitative content and using data to inform process improvements.
• Experience designing and delivering interactive, engaging training materials and sessions.
• Demonstrates a high level of self-motivation, solution-centric thinking, strong ability to multi-task, prioritize and meet strict deadlines in a fast-paced, dynamic, and highly collaborative environment.

Client-provided location(s): Singapore

Job ID: Tik Tok-7517232886006614290

Employment Type: OTHER

Posted: 2025-06-26T00:31:08
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

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