Country Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

About the Team:

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our selling partners.

• SEA and JP Service Operations is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

As a ID Country Operations Associate:

• Intern, you will support the Quality and Knowledge Management and Training Program Managers in day-to-day business operations and projects administration. You will provide liaison support between in-house and external vendors, identify process improvement areas, and contribute to maintain and optimize Standard Operating Procedures.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:

• Project Support: Liaise between in-house and external vendors to support the execution and completion of program deliverables.
• Root Cause Analysis: Support the Quality Program Managers in reviewing issues raised by teams to obtain the root causes and work with the team to develop appropriate action plans, following through with implementation.
• Tool and SOP Optimization: Learn and effectively use a variety of internal tools and platforms. Support the Knowledge Management and Training Program Managers on optimizing Standard Operating Procedures (SOPs) through solid SOP understanding and ensuring operational consistency.
• Policy & Process Updates: Stay informed on the latest policy and process changes. Proactively adapt to new requirements and integrate them into day-to-day workflows.

Requirements:

Minimum Qualification(s):

• Currently pursuing or recently completed a Bachelor’s degree.
• Proficiency in English and Bahasa Indonesia is required to communicate with key stakeholders based in the Indonesian market.
• Ability to convey information clearly and follow instructions accurately.
• Detail-oriented, organized and highly meticulous in work.

Preferred Qualification(s):

• Comfortable with digital tools, with proficiency in Microsoft Excel and other basic productivity software.
• Ability to identify errors, inconsistencies, and areas for improvement in documentation and process flows.

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com