About the Role

As the window of Tik Tok's business services, our Tik Tok UED Monetization team aims to enable clients to effortlessly connect with audiences and maximize brand potential. We want to ease and inspire clients to achieve their goals, explore more possibilities, and create value with Tik Tok. As a team member here, you will be able to utilize mixed methods to collect user feedback, create a deep understanding and empathy for our customers, and work cross-functionally with design, product, and marketing teams to meet business needs.

We are seeking a Global CRM Platform Design Manager to lead and scale our CRM design team within the Tik Tok Monetization UED organization. In this leadership role, you'll be responsible for setting the design vision, growing a team of talented designers, and driving end-to-end user experience for Tik Tok's enterprise-grade CRM platforms.

You will act as a player-coach, balancing strategic leadership with hands-on contribution to high-impact initiatives. Your work will enable global sales teams to better serve advertisers and partners by building intuitive, intelligent, and scalable solutions.

This is an opportunity to lead design in one of Tik Tok's most critical B2B infrastructure areas—shaping how internal tools and systems empower global business success.

Responsibilities

Team Leadership & People Management

• Build, mentor, and lead a high-performing team of product designers across multiple CRM initiatives.
• Provide ongoing coaching, clear feedback, and career growth support for team members.
• Foster a culture of design excellence, ownership, and collaboration.

Strategic Design Ownership

• Define and drive the design vision and user experience strategy for the global CRM platform.
• Partner with product, engineering, research, and operations leads to shape product roadmaps and ensure design is aligned with business priorities.
• Ensure the team delivers thoughtful, scalable solutions to complex enterprise workflows across both desktop and mobile.

Design Execution & Craft

• Guide the team through the full design lifecycle—from discovery and ideation to delivery and iteration.
• Contribute hands-on to high-priority projects when needed, especially in early-stage or strategic areas.
• Ensure the design system is consistently applied and evolved for the needs of internal platforms.

Cross-functional Influence

• Communicate design strategy and rationale effectively to stakeholders at all levels.
• Advocate for user-centered design within a fast-moving, data-rich, and business-driven environment.
• Collaborate with global teams across sales, marketing, compliance, and analytics to deliver holistic solutions.

Qualifications

Minimum Qualifications

• Fluency or proficiency in Mandarin, for product launches and communication with external stakeholders
• 5+ years of product design experience, including 2+ years managing or directly leading designers.
• Deep experience in enterprise, B2B, or CRM-related product design.
• Strong track record of building and scaling design teams and processes.
• Expertise in solving complex workflow problems with scalable UI/UX solutions.
• Strong communication and stakeholder management skills across functions and geographies.
• Experience designing for both desktop and mobile platforms.

Preferred Qualifications

• Experience in global sales tools, CRM systems, or monetization infrastructure.
• Strong systems thinking, especially in applying or evolving design systems.
• Familiarity with internal tool development or enterprise software integration.
• Passion for elevating internal user experience and design standards across teams.

Compensation

The base salary range for this position in the selected city is $172,800 - $318,960 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Additional Information

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.