Search Operations Specialist - Model Data

The Search-Model Data team at Tik Tok provides labeling services covering over 20 countries/regions and 18 languages. The team provides data labeling for training and testing of search models for various business segments, such as search ranking(user experience improvement), search recommendation, search ads, and search security (non-bottom line), helping to improve search results and optimise search ranking through efficient and accurate data labeling and professional analysis.

Responsibilities:

• Working both independently, and in collaboration with stakeholders, to deliver high quality output across projects, and develop a best practice model for maintaining high performance on those projects.
• Regular calibration meetings with stakeholders to maintain knowledge & standards, and provide feedback on implementation and execution.
• Work closely with the Product Operation team to be in line with guideline updates and related knowledge, and facilitate efficient & timely communication of guideline questions between all stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams if needed.
• Conduct RCA escalations through the relevant process if needed.
• Be able & willing to support or backfill temporary gaps in market support.

Requirements:

• Minimum Qualification(s)

• Bachelor's degree or above

• Strong ability to collect, organize, and synthesize information from multiple inputs.

• Demonstrated analytical thinking and abstraction skills (able to identify patterns, themes, and key insights).

• Strong written communication skills, with the ability to compose structured, logical, and context-aware content.

• High attention to detail while maintaining awareness of the broader context and objective.

• Comfortable working with ambiguous instructions and evolving guidelines.

• Experience in roles involving research, content creation, LLM, editorial review, or analytical writing.

• Preferred Qualification(s)

• Majors in data, statistics, computer science, law, linguistics, or social sciences are preferred.

• Experience in LLM quality assurance and labeling, with familiarity in training and test set construction workflows and production standards.