Creator Manager, Agency Relations

About the Team

Creators are the heart and soul of Tik Tok. The Creator team's mission is to facilitate our Creator community's growth and development, drive high quality content production and increase creator engagement and product adoption through scaled content and education programs. This team will also create scalable initiatives to build, celebrate, and recognize our diverse and inclusive communities around the world.

About the Role

The Creator Manager, Agency Relations will be part of the Creator Management team responsible for managing and growing top creators at scale for North America (NA) on Tik Tok, developing and championing best practices in scaled management to support adaptation across all regions.

Responsibilities

• Review, select and onboard eligible creators based on centrally aligned eligibility criteria, alignment to business priorities while also considering exception criteria, content priorities, reactive opportunities, and portfolio capacity
• Host Top creators in person and/or online to share best practices, vertical content strategies, and product updates as well as answer questions and foster connections
• Use dashboards and automated weekly reports to understand portfolio performance and build data-informed content strategies to educate creators on relevant new product features and tools using resources from the Creator Development Team
• Collect feedback and needs from the creator pool to share with XFN teams including Product, Creator Research, Content Strategy & Policy, Publishers Pillar, and Tik Tok Overall. Establish and support feedback loops
• Monitor any sensitive, urgent, or repeat issues facing managed creators related to their on-platform content performance. Partner with XFN to understand and advocate for regional account support needs and feedback
• Collaborate with key cross-functional partners, especially Marketing, Public Policy and Comms teams, on initiatives related to advocacy

Qualifications

Minimum Qualifications

• 10+ years working experience focused on the creator and content ecosystem, ideally with experience at other top content, entertainment and social media/influencer platforms or companies or relevant industries
• Strong track record of working across teams, organizational structures, geographies to drive impact
• Exceptional creator/partner management capabilities
• Bachelor's Degree in related field

Preferred Qualifications

• Exemplary interpersonal, analytical and communications skills
• Strong documentation, presentation, and communication skills
• Experience working in a cross-functional environment as a consensus builder across disparate business units with occasionally conflicting KPIs
• MS/MA/MBA considered a plus

Compensation

The base salary range for this position in the selected city is $104,712 - $192,534 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Additional Information for Los Angeles County (Unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems
• Exercising sound judgment