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Tik Tok

Advertiser Experience

• Partner Development Specialist (SEA Markets)

3+ months ago• Kuala Lumpur, Malaysia
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

• Size: 5001-10000 employees
• Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

Ensuring that our global community is safe and empowered to create and enjoy content is a core value at Tik Tok. The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce, and ensuring advertiser quality on our platform.

As an Engagement Specialist in our Advertiser Experience team, you will partner directly with our advertisers in collaboration with the Sales team to enhance the advertiser's experience on our platform. You will team up with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.

Responsibilities:

1. Engage with advertisers to provide a tailored premium service, enhancing the overall advertiser's experience on our platform.
2. Engage sales and other cross-functional teams, organizing activities and delivering insights from selected verticals/markets.
3. Contribute to defining and operationalizing premium services for key customers.
4. Collaborate closely with Sales, IMI, RIM, PPO, and Policy for onboarding and rolling off advertisers based on integrity and revenue data.
5. Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations, and Sales teams.
6. Provide recommendations to senior management through quantitative and qualitative analysis of challenges and projects dedicated to specific verticals/markets.
7. Establish and improve upon the best practices for the team, writing and maintaining compelling, and accurate documentation and reporting.
8. Interact with advertisers daily across all segments of the business, including Key Accounts, Growth and Mid-Market.
9. Weekly insights sharing with segment sales teams providing integrity trends and best practices.
10. Provide weekly performance metric insights to the Ad Ex management team to ensure alignment on KPIs such as Posting Rate and Risk Index.

Qualifications:

Minimum Qualifications:

1. 2 + years of account management, customer success, customer experience, public relations, partnership management or service design.
2. Proven experience in project management, preferably in Operations, Monetization Integrity, or Trust and Safety.
3. Work proficiency with operational metrics such as false positives and negatives, accuracy, and recall.
4. Able to acquire new skills and knowledge quickly. Capable of managing tasks efficiently with minimal supervision.

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By signing up, you agree to our 5. Fluent English and Thai: Proficiency in English and Thai is required for effective communication with cross-functional teams and key stakeholders, ensuring the smooth execution of tasks and alignment with business objectives. The ability to understand and communicate complex information in Thai is essential for this role, as the role needs to train Thai advertisers

Preferred Qualifications:

1. Creatively and analytically inspired, with experience in measuring the effectiveness of initiatives and defining the metrics to measure them.
2. Prepare and present compelling narratives to showcase the progress of internal initiatives, presenting data alongside socio-cultural context.
3. Experience in condensing findings, inquiries, and recommendations to cross-functional team members, preferably with exposure to senior stakeholders.
4. Experience with design thinking and data literacy is a welcome plus.
5. Highly motivated with a strong willingness to learn and adapt in a fast-paced environment. Self-sufficient, with the ability to take initiative and solve problems independently.

Client-provided location(s): Kuala Lumpur, Malaysia Job ID: Tik Tok-7462355311187020039Employment Type: OTHERPosted: 2025-06-11T00:36:19Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
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• 02:18Working at Tik Tok- Get Ready With Ali01:20Tik Tok Client Provided Video 100:33Client Provided Video 2 - Tik Tok02:07Working at Tik Tok
• Limitless Possibilities01:41Working at Tik Tok
• Women's Community01:31Working at Tik Tok
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