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TikTok Shop - Moderation Partner Operation Manager

TikTok

TikTok Shop - Moderation Partner Operation Manager

TikTok

Kuala Lumpur, Malaysia

·

On-site

·

Full-time

·

2mo ago

복지 및 혜택

Equity

Flexible Hours

Healthcare

필수 스킬

React

JavaScript

PostgreSQL

About the Team

Tik Tok Shop is an innovative marketplace fully integrated into Tik Tok. It brings together online sellers, buyers and creators - all within Tik Tok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Global Moderation is part of the GNE organization. Our mission is to create the most trustworthy E-Commerce platform.

Roles & Responsibilities

  • Manage vendors' performance, proactively detect potential risks, and take solid actions to ensure and maintain good performance.
  • Responsible for the workflow of sites' moderation operation in E-Commerce, including merchant, product, content, and live streaming moderation.
  • Define the scope of work they want the service provider to handle. This includes providing specific instructions, timelines, and performance metrics. Deep dive into sites' performance analysis, contribute insights, set up realistic and stretching goals and KPI metrics, and keep tracking and driving efficient actions.
  • Seek improvement opportunities as process experts to help improve vendors' operation management efficiency. Timely and effective work with stakeholders such as policy teams, product & system teams, to help launch new workflows. And partner with cross-functional teams (e.g., Product and Process), to build logical operational processes and tooling investments.
  • Responsible for managing teams, developing and implementing operational processes, and managing external partners. POM should also have excellent communication skills, be able to work collaboratively, and have a strong attention to detail.
  • Establish communication protocols with the service provider to ensure effective communication throughout the engagement, which includes regular meetings, status updates, and feedback sessions.

Qualifications

Minimum Qualification(s)

  • Bachelor's degree or above.
  • 5+ years experience in Vendor Management, BPO Operations Management.
  • Experience in large-scale operations working across or coordinating with multiple domains and business units.
  • Advanced knowledge of Excel/Sheets/Feishu Sheets.
  • The ability to think outside the box to identify issues and work to resolve them in partnership with business leaders but also brings ideas to innovate in our day-to-day operations.

Preferred Qualification(s)

  • Experience from E-Commerce or marketplace platforms is a plus.

총 조회수

0

총 지원 클릭 수

0

모의 지원자 수

0

스크랩

0

TikTok 소개

TikTok

TikTok

Late Stage

A short-form video entertainment app and social network platform

10,001+

직원 수

Los Angeles

본사 위치

$220B

기업 가치

리뷰

3.8

10개 리뷰

워라밸

2.8

보상

3.7

문화

4.1

커리어

3.2

경영진

2.9

68%

친구에게 추천

장점

Great team dynamics and support

Innovative and creative culture

Good learning opportunities

단점

Work-life balance challenges

Fast-paced and stressful environment

High expectations and tight deadlines

연봉 정보

49개 데이터

Mid/L4

Mid/L4 · 2D 3D Artist

1개 리포트

$195,000

총 연봉

기본급

$150,000

주식

-

보너스

-

$195,000

$195,000

면접 경험

2개 면접

난이도

4.0

/ 5

소요 기간

21-35주

경험

긍정 0%

보통 0%

부정 100%

면접 과정

1

Application Review

2

Recruiter Screen

3

Online Assessment

4

Behavioral Interview

5

Final Round

6

Offer

자주 나오는 질문

Coding/Algorithm

Behavioral/STAR

Technical Knowledge

Culture Fit