About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

About the Team:

The global e Commerce US operation team aims to deliver high quality products together with a unique customer experience via Tik Tok. With more than 1 billion loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

Responsibilities:

1. Focus on core pain points within the Partner ecosystem. Conduct in-depth, periodic analysis of TTS operation challenges to uncover best-practice cases and reusable methodologies, providing insights to support business decisions. Lead the iteration and upgrade of the partner capability tiering system, and-aligned with overall business rhythm and stage goals-formulate refined growth strategies to drive continuous capability improvement among partners.
2. Collaborate with partners to develop customized strategies that align with their business goals and Tik Tok Shop's capabilities. Identify business models and implement special projects and best practices for optimizing visibility and sales on the platform.
3. Based on partner growth needs, take the lead in building, categorizing, and curating a comprehensive knowledge system, accumulating a full-chain operations knowledge base. Continuously track the real-world application of knowledge content, leverage data feedback to optimize both the knowledge base and the case library, ensuring that support for partners is precise, practical, and effective.
4. With ecosystem development, GMV growth, and merchant penetration as core objectives, design targeted strategies and implementation plans. Oversee end-to-end execution, monitor progress along the full operational chain, and continuously optimize strategies through data-backed reviews to ensure achievement of business goals.
5. Act as a core cross-functional collaborator, establishing close partnerships with internal business units, internal and external marketing teams, and external industry partners. Integrate resources to implement growth-driving initiatives for partners, track capability improvements and merchant collaboration outcomes, and foster complete business loops.

Qualifications

• Minimum Qualifications

• Over 3 years of operational experience in e-commerce platforms, with priority given to candidates experienced in strategy middle platforms. Deep understanding of partners or merchant operating models; prior experience in managing partners or influencer agencies is a strong plus, with the ability to quickly align with business needs.

• Experience in product operations or data analysis, with proficiency in using data analysis tools to identify business issues and evaluate strategy effectiveness, providing data-driven support for strategic optimization.

• Preferred Qualifications

• Strong project management capabilities with proven experience in cross-department collaboration. Skilled in resource coordination and project execution; goal-oriented and capable of managing projects efficiently from planning through to implementation.

• Solid foundation in strategy formulation and execution, with exceptional business analysis skills. Proactive, quick-learning, and highly self-driven, able to respond rapidly to business changes and develop actionable solutions. Excellent communication skills, capable of clearly articulating strategic logic and driving alignment across teams.

Job InformationFor Pay Transparency Compensation Description (annually)

The base salary range for this position in the selected city is $136800 - $273600 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and3. Exercising sound judgment.

Client-provided location(s): Los Angeles, CA

Job ID: Tik Tok-7568519008976849157

Employment Type: OTHER

Posted: 2025-11-05T20:18:20
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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