About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

About the Team:

The Tik Tok LIVE team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries and create a strong user experience journey.

Responsibilities:

• Responsible for initiating Livestream user support mechanisms including product tools, operation metrics and management strategies;
• Drive and manage users and TCN partners operational service projects with internal and external cross-functional teams to globally launch user support mechanisms;
• Design actionable and measurable SOPs for service teams to provide excellent user support;
• Perform deep dives of business pain points and identify key roadmap to keep iterating up-to-date strategies.

Qualifications

Minimum Qualifications:

• Bachelor degree or above, with over 5-years of working experience in developing user operation or customer experience strategy;
• Decent data analyzing skills(eg, SQL) to develop actional roadmaps as business grows.

Preferred Qualifications:

• Rich customer experience and professional knowledge, familiar with various management principles and methods, as well as a proven ability to do crisis handling;
• Proven skills in understanding users, creating new process SOPs and optimization of existing user support strategies;
• Possess excellent business communication skills and outstanding business execution.

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Client-provided location(s): Singapore

Job ID: Tik Tok-7174763948364106039

Employment Type: OTHER

Posted: 2025-06-06T00:35:53
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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