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Tik Tok

Tik Tok Shop

• Delivery Partner Manager
• New York

1 month ago• New York, NY
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

• Size: 5001-10000 employees
• Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

Tik Tok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining Tik Tok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. The Delivery Service Provider Operations Manager is responsible for building, scaling, and managing DSP network in the United States. Equal parts operator and strategic advisor, this role partners with DSP business owners throughout the entire lifecycle, from onboarding and launch, to growth, performance management, and long-term sustainability. The manager works closely with DSP owners to improve operational efficiency, safety, financial health, and service quality while ensuring compliance with Tik Tok's transportation standards. This role collaborates extensively with internal stakeholders across operations, safety, compliance, finance, product/tech, partner relations, and planning teams to drive performance at scale.

Key Responsibilities:

DSP Lifecycle Ownership & Business Partner Management:

• Manage the full relationship with DSP owners from onboarding and launch through scaling and ongoing performance improvement.

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• Act as a trusted business advisor to DSP owners, guiding them on operational planning, staffing, routing, fleet management, cost structure, and business strategy.
• Support DSPs with problem-solving, resource planning, and decision-making to ensure long-term business sustainability.
• Build two-way communication channels to represent DSP needs inside Tik Tok and communicate guidance and expectations back to DSP owners.

Operational Performance & Network Quality:

• Oversee daily DSP operational performance including delivery success rate, productivity, driver quality, routing adherence, safety, and experience-related KPIs.
• Conduct performance deep dives, identify root causes, recommend corrective actions, and drive execution across DSP teams.
• Ensure consistent application of last-mile operational standards and challenge upstream processes that negatively impact DSP operations.
• Coach DSP owners to build high-performing, compliant, and customer-obsessed delivery organizations.
• 1. Compliance, Safety & Network Governance
• Ensure DSP adherence to Tik Tok's compliance, safety, data, and operational policies.
• Partner with Safety, Compliance, Legal, and Fleet teams to monitor safety performance and enforce Monitoring & Enforcement Policies.
• Lead investigations into safety or compliance failures and drive preventive actions across the network.
• Improve driver standards and delivery practices to protect Tik Tok's brand image.

Financial Health & Business Sustainability:

• Guide DSP owners in understanding cost drivers, financial performance, staffing levels, and fleet investment decisions.
• Support DSPs in improving financial sustainability through business modeling, workforce planning, routing efficiency, and cost controls.
• Identify workflow inefficiencies and operational gaps, and implement improvements at both DSP and network levels.
• 1. Capacity, Growth & Peak Planning
• Partner with DSPs to develop ramp-up strategies, peak plans, and multi-week capacity pipelines.
• Ensure DSPs maintain adequate driver supply and operational readiness to meet volume demands.
• Drive adoption and effective utilization of Tik Tok delivery tools, routing systems, dispatch platforms, and performance dashboards.
• 1. Cross-Functional Collaboration
• Work closely with Transportation Planning, Partner Relations, Finance, Safety, Fleet, Network Health, and Tech/Product to ensure DSP success.
• Provide feedback to product and strategy teams to improve tools and processes that support DSP operations.
• Represent DSP voice internally and advocate for improvements in policy, tooling, and operational support.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in Business, Operations, Supply Chain, Logistics, or related field.
• 5+ years of experience in transportation operations, DSP management, fleet/driver operations, or high-volume logistics environments.
• Experience managing account portfolios or multiple business partners simultaneously.
• Strong analytical skills with the ability to identify performance drivers and lead structured deep dives, proven ability to influence internal and external stakeholders without direct authority.
• Knowledge of operational compliance, safety programs, and routing/dispatch systems and ability to travel frequently to DSP sites across the United States.

Job Information:

For Pay Transparency Compensation Description (annually)

The base salary range for this position in the selected city is $117334 - $219556 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): New York, NYJob ID: Tik Tok-7583121242470107397Employment Type: OTHERPosted: 2025-12-15T20:26:57Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
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Next Up Tik Tok Client Provided Video 101:20

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• 02:18Working at Tik Tok- Get Ready With Ali01:20Tik Tok Client Provided Video 100:33Client Provided Video 2 - Tik Tok02:07Working at Tik Tok
• Limitless Possibilities01:41Working at Tik Tok
• Women's Community01:31Working at Tik Tok
• Women's Empowerment01:45Working At Tik Tok
• BLXCK01:27Working at Tik Tok
• Diversity, Equity and Inclusion with BLXCK
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