About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile

Responsibilities

Team Overview:

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.

Tik Tok Shop's Supply Chain & Logistics is looking for an experienced highly organized and detail-oriented Operations Manager to oversee our logistics operations, focusing on ensuring smooth line haul and last-mile delivery processes. The ideal candidate will have a strong background in transportation management and will be responsible for managing carrier performance, resolving transportation-related issues, and driving initiatives to enhance operational efficiency. The Transportation Operations Manager will work closely with partner teams, including customer service, to ensure seamless coordination and delivery of services.

Responsibilities:

• Manage day-to-day logistics operations, including linehaul and last-mile delivery processes
• Oversee carrier performance to maintain transportation performance metrics and adherence to Service Level Agreements (SLAs)
• Coordinate with partner teams, particularly customer service, to resolve transportation-related issues and ensure -customer satisfaction
• Lead initiatives to solve logistical challenges and identify opportunities for operational improvement
• Utilize Transportation Management Systems (TMS) and other operational programs for effective freight management and tracking.

Qualifications

• Minimum Qualifications

• Bachelors degree required

• 5+ years of experience in logistics operations management, with a proven track record of successfully managing transportation operations and driving efficiency improvements

• Strong analytical skills with the ability to interpret data and make data-driven decisions

• Experience working with third-party logistics providers and carriers

• Knowledge of regulatory requirements and best practices in transportation and logistics management

• Demonstrated leadership abilities and experience in leading cross-functional teams

• Willingness to travel up to 25% of the time to oversee operations and meet with partners and vendors

• Preferred Qualifications

• Continuous improvement, Lean Six Sigma, Kaizen experience

• Writing training documents and standard operating procedures

• Certification in logistics or supply chain management (e.g., CSCP, CPIM)

Email Address

Send me The Muse newsletters for the best in career advice and job search tips.

Get jobs!

Client-provided location(s): Buford, GA

Job ID: Tik Tok-7582647638186576181

Employment Type: OTHER

Posted: 2025-12-12T20:54:55
Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.

Apply on company site

Similar Jobs

Suggested Searches

senior jobsTikTok jobsAll jobs

Search Additional Jobs

TikTok Shop Jobs in Buford, GAJobs in Buford, GA