About the Team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

Search recommendation is the shortcut to link queries to users through personalized recommendation strategy and algorithm. We endeavor to increase users' recognition and online traffic of Tik Tok search by closely working with product management and R&D teams, policy managers as well as data delivery teams to cover the whole operation process, including launching new markets, opening new portals, expanding the search candidate pool, optimizing recommendation strategies, stimulating search engagement and improving search user experience globally.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities

• Complete regular assessments relating to search quality in accordance with the evaluation of standard documents.
• Use side-by-side methods to complete daily strategy assessment of search quality in accordance with evaluation standard documents.
• Judge user search needs through various queries and tools, and sort out the classification of requirements.
• Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies.
• Provide ideal search results and feedback suggestions for policy improvement.
• While it is assumed the evaluator will focus on their area of expertise, there will be occasions in which he/she will work on projects outside this core area that could require other capabilities, such as using assessment methods flexibly to support related projects.

Qualifications

Minimum Qualifications

• Proficiency in English and Bahasa Indonesia (market language).
• 1 year of experience as a Content Specialist or Content Reviewer.

Preferred Qualifications

• Completed a Bachelor's degree or above.
• Experience in Search Evaluation.
• Knowledge about search engines, the best way to be engaged with Tik Tok, and familiarity with shopping apps, local apps, or internet companies.
• Excellent identifying problems, problem-solving skills, and learning abilities.
• In-depth understanding of local culture and familiarity with the Internet usage habits of local users.