Client Solutions Manager - Global Business Solutions - (6-Months Fixed-term Contract)

The Client Solutions team is responsible for driving campaign success and client growth, working closely with the Brand Partnerships team to deliver a first-class service to clients. The team partners with leading agencies and brands across Europe to educate, inform, and support them as Tik Tok continues to evolve as a key advertising platform.

This Fixed Term Contract role will focus on the Commerce verticals (incl Retail, Fashion, QSR, Auto & Tech), supporting local and international clients across different stages of maturity and helping them scale their investment, improve performance, and unlock the full value of Tik Tok.

Responsibilities:

• Build and progressively grow client portfolios by identifying and securing win-win business opportunities across the sales cycle, including acquisition, retention, and upsell.
• Execute effectively against KPI metrics, targets, goals, and strategic objectives set by the management team.
• Educate clients and agencies on Tik Tok products, company updates, platform best practices, and relevant solutions for their business needs.
• Collaborate with a diverse group of internal cross-functional teams to identify, create, and implement creative ad solutions focused on measurable business results for client partners.
• Support the team in managing relationships with key clients and agency partners across media, creative, and marketing teams.
• Help clients and agencies understand product solutions and best practices to grow existing business and improve campaign performance.
• Plan media activations and maintain an accurate record of pending, active, and upcoming campaign plans.
• Support the management of campaign schedules, budgets, and ad placement availability.
• Work with product and campaign execution teams to ensure ad specifications, rates, setup, reporting, and optimization are accurate and aligned with client objectives.
• Monitor campaign performance and provide clear reporting and optimization recommendations.

Requirements:

• Minimum Qualifications

• Experience managing campaigns across multiple advertising solutions, formats, and placements.

• Knowledge and proven experience in strategic planning and sales approaches.

• Experience in a client-facing role, with strong communication and stakeholder management skills.

• High oral and written fluency in Spanish and English, required to communicate directly with stakeholders and vendors across Spain and Europe.

• Preferred Qualifications

• Previous experience in account management, client solutions, sales, media planning, or digital advertising roles.

• Self-starter and fast learner, with a proactive mindset and start-up spirit.

• Detail-oriented, with strong organizational skills.

• Ability to coordinate different stakeholder interests, priorities, and requests at the same time.

• Experience managing highly structured business environments.

• Deep understanding of measurement solutions and how to leverage them to prove Tik Tok’s value to clients.