Shop - Senior Account Manager, Grocery (Vietnam)

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

Grocery is one of the most dynamic categories in e-commerce, driving both traffic and sales through fast trends, campaigns, and creator engagement.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Join us as we drive the future of e-commerce here at Tik Tok.

Roles & Responsibilities:

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Identify new partnership opportunities that align with merchants’ short- and long-term growth plans and establish JBPs
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Requirements:

Minimum Qualificarions:

• Minimum Bachelor's Degree or above
• 5+ years experience in e-commerce; direct experience in relevant categories preferred
• Strong connections with brands and big sellers are preferred
• Proficient in English, Excel and PowerPoint

Preferred Qualifications:

• Excellent interpersonal and negotiation skills
• Attention to detail, affinity with numbers, logical and problem solving skill
• A good team player, fast learner and open to changes