Shop - Logistics Strategy Manager

About the Team:

The global e Commerce US operation team aims to deliver high quality products together with a unique customer experience via Tik Tok. With more than 1 billion loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

Responsibilities:

• Developed and execute logistics operation solutions for Tik Tok Shop merchants in the US market, focusing on improving adoption of platform logistics service to achieve win-win-win situation: user experience, merchant efficiency and platform business are all improved.
• Analyze merchant logistics models and supply chain structures to identify opportunities to improve fulfillment performance and cost efficiency.
• Design and implement strategic initiatives that encourage merchants to adopt platform logistics services.
• Collaborated with logistics operations teams, product teams, and category teams to drive the implementation of logistics solutions and operational improvements.
• Built monitoring frameworks to track logistics performance, fulfillment efficiency, and operational outcomes.
• Continuously evaluate logistics performance and refine strategies to improve service quality, fulfillment speed, and cost efficiency.

Requirements:

• Minimum Qualifications

• Bachelor’s degree or above in Supply Chain, Logistics, Business, Economics, or related fields.

• 5+ years of experience in e-commerce logistics, supply chain operations, fulfillment strategy, or related fields.

• Familiarity with logistics ecosystems such as third-party logistics providers, warehouse, transportation and last mile operations

• Strong analytical skills and the ability to use data to support operational and strategic decisions.

• Strong Project Portfolio Management skills.

• Preferred Qualifications

• Experience in cross-border e-commerce, marketplace logistics, or large-scale fulfillment operations.

• Understanding of logistics service providers, supply chain models, and warehouse operations.

• Experience working on logistics strategy, supply chain consulting, or fulfillment operations initiatives.

• Strong cross-functional collaboration skills and the ability to drive complex projects.