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Tik Tok

Search Operation Quality Assurance Associate

• Evaluation & Investigation

1 month ago• Kuala Lumpur, Malaysia
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

• Size: 5001-10000 employees
• Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

About the Team:

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products, and drive an increase in traffic and GMV.

The T&S evaluation and investigation team, working closely with the search team, takes the evaluation standards as the baseline and principles, manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.

The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.

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By signing up, you agree to our It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; depictions of harm to self and others, and harm to animals.

• What I will be doing?
• Quality inspection of evaluated data and daily tasks of specialists.
• Localize the policies, be responsible for policy training, and align the policy updates.
• Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.
• Willing to work with sensitive issues.
• And any other duties as assigned.

Qualifications:

• Minimum Qualifications

• Bachelor's degree or above and excellent English language skills to support global operation

• Excellent problem-solving skills and learning abilities

• Knowledge about search engines, familiar with social media platforms

• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users

• Strong ability to learn and understand

• Familiar with common office software

• Preferred Qualification

• Overseas working/training experience or evaluating experience will be a good plus

Client-provided location(s): Kuala Lumpur, Malaysia Job ID: Tik Tok-7587308449984628997Employment Type: OTHERPosted: 2025-12-31T20:11:30Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
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Next Up Tik Tok Client Provided Video 101:20

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• 02:18Working at Tik Tok- Get Ready With Ali01:20Tik Tok Client Provided Video 100:33Client Provided Video 2 - Tik Tok02:07Working at Tik Tok
• Limitless Possibilities01:41Working at Tik Tok
• Women's Community01:31Working at Tik Tok
• Women's Empowerment01:45Working At Tik Tok
• BLXCK01:27Working at Tik Tok
• Diversity, Equity and Inclusion with BLXCK
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