Tik Tok Shop

• Account Manager, Books & Stationery (Vietnam)

3+ months ago• Ho Chi Minh City, Vietnam
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About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

The Books & Stationery team drives one of the fastest-growing categories in the FMCG cluster at Tik Tok Shop. We work with publishers, distributors, and top brands to deliver inspiring, accessible, and high-quality products to users. Our team focuses on data-driven category growth, seller development, and building engaging shopping experiences across the Tik Tok ecosystem.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Roles & Responsibilities:

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationships with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity that suitable with merchants' short-term and long-term development plans and build JBPs
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications:

• Minimum Bachelor's Degree or above
• 3+ years experience in e-commerce; direct experience in relevant categories preferred
• Excellent interpersonal and negotiation skills
• Proficient in English

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Preferred Qualifications:

• Attention to detail, affinity with numbers, logical and problem-solving skill
• Strong connections with brands and big sellers are preferred
• A good team player, fast learner and open to changes
• Proficient in Excel and PowerPoint

Client-provided location(s):Ho Chi Minh City, Vietnam

Job ID: Tik Tok-7278581863769426236

Employment Type: OTHER

Posted: 2025-10-28T20:20:41
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.

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