About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

The authenticity of Tik Tok has created a new way for brands and partners to meaningfully connect with creators and the community. Through an innovative E-commerce platform that helps discover and purchase products within the app, Tik Tok E-commerce enhances promotion and sales for partners and brands with an entertaining user experience.

Are you passionate about revolutionizing the E-commerce experience? Do you thrive in dynamic environments where creativity meets strategy? Join our Tik Tok Shop Partnership (TSP) team as we shape the future of social E-commerce. The team is in charge of managing Partners - agencies who service brands on Tik Tok and responsible for partners' performance.

We are looking for an account manager to onboard, incubate and support Partners in the Mexico market. As the Partnership Development and Operations Manager, you will play a pivotal role in expanding and driving the TSP ecosystem.

The role Partnership Development and Operations Manager is to expand and drive the TSP ecosystem through business development, training and project management. This position sits cross-functionally, working closely with stakeholders from different business units and external parties to support in matchmaking TSPs with partners on the platform. This candidate will take part in onboarding and education of partners, from smaller Tik Tok savvy agencies to media companies. You will become an expert on social E-commerce and all things to support our partners and help them to onboard their clients and grow sales on the platform. The position requires data analysis of various metrics, from livestreams and short videos, to identify opportunities to help TSPs support sellers to succeed on Tik Tok.

Responsibilities:

• Establish Tik Tok as the E-commerce platform of choice for brands by building strong relationships and exploring partnership opportunities with E-commerce and digital marketing agencies across core functions including: creative, social, production, logistics and influencer marketing.
• Establish themselves as the primary liaison, Tik Tok advocate and owner of client relationships for their respective agencies.
• Support partners throughout their onboarding and incubation on the platform, including identifying opportunities, providing strategic briefs, training, and consultation.
• Be responsible for TSP performance and growth by educating and training TSPs with best practices across live strategy, analysis and diagnosis of traffic and performance data.
• Design and launch TSP incentives and activities to encourage TSP's engagement.

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• Focus on new agencies in the E-commerce ecosystem - building them up and developing them into successful and thriving TSP agencies.
• Utilise data proficiently to deeply understand pain points, formulate business requirements, identify opportunities and prioritise solutions.

Qualifications:

Minimum Qualifications:

• +1 years of experience and a Bachelor's degree.
• Experience in partnership development and account management.
• Critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
• Data driven; an analytical thinker experienced in using data and metrics to drive decisions.
• Have a strategic mindset and high curiosity to deeply understand the inner workings of social E-commerce.
• Ability to work cross-functionally with multiple teams and stakeholders.

Preferred Qualifications:

• Self-starter, rapid learner and able to navigate fast-paced work environments and to thrive.
• Proven track record of managing multiple projects simultaneously and prioritising work based on the needs of the business.
• Excellent communication skill.
• Great at building trusted relationships with platform partners.
• Experience in account management within tech companies, E-commerce platforms, or agencies is preferred.
• Established network within agency contacts across creative, social, production, or influencer agencies.
• Creative thinker with a knack for devising innovative strategies.

Client-provided location(s): Mexico City, Mexico

Job ID: Tik Tok-7546066185831221511

Employment Type: OTHER

Posted: 2025-09-09T20:22:11
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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