Platform User Operations Specialist, Tik Tok Platform Responsibility

3+ months ago• Singapore
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

About the Team:

Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences.

We provide 247 product technical support services for users and business partners of content safety platforms

What you will be doing:

• Respond to user queries in a timely and accurate manner, via internal platform and IM chat;
• Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams;
• Follow up with users to ensure the reported technical issues are resolved;
• Analyse tickets to identify process improvement opportunities;
• Assist and support training projects and user feedback projects;
• Partner with the Engineering team on product optimizations will be a plus.

Qualifications

Minimum Qualifications:

• Bachelor's Degree in Computer Science or related field; or at least 2 years of working experience as technical consultant, technical troubleshooting / application support, and working with engineering team;
• Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies;
• Excellent problem-solving, critical thinking, and analytical, ability to organize and work independently with rapidly changing priorities;
• As a part of our 24/7 operations, this position involves a rotating schedule (5 days/week) covering all shifts (e.g., morning and night shifts) and requires some weekend availability.

Preferred Qualifications:

• Demonstrated ability to code in any programming language and able to construct complex SQL queries
• Strong teamwork and communication skills, proactive thinking, learning ability, and adaptability;
• Proactive, able to work under pressure, strong initiative, and ownership.
• AI Operations experience

Want more jobs like this?

Get jobs in

Singapore delivered to your inbox every week.

Email Address

Send me The Muse newsletters for the best in career advice and job search tips.

Get jobs!
By signing up, you agree to our & .

Client-provided location(s): Singapore

Job ID: Tik Tok-7566820054982494469

Employment Type: OTHER

Posted: 2025-10-30T20:20:41
Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.

Apply on company site

Similar Jobs

Suggested Searches

mid jobsTikTok jobsAll jobs

Search Additional Jobs

Platform User Operations Specialist Jobs in SingaporeJobs in Singapore

of Use](https://www.themuse.com/user/Popular Jobs

• Salaries

Get Involved

• For Employers
• The Muse Book: The New Rules of Work
• For Career Coaches
• Tell A Friend

Join The Conversation:

• Facebook
  
• LinkedIn
  
• Twitter
  
• Pinterest
  
• Instagram