About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

About the Creator Safety & Support Team:

Creators are the soul of Tik Tok - and our Creator Safety & Support Team ensures they feel safe, supported, and celebrated every step of the way. We deliver high-touch, personalized support that helps creators navigate the platform confidently and continue doing what they do best: sharing meaningful content with the world.

In this role, you'll work with content of all types, including everyday creator inquiries and potentially sensitive safety-related material. You'll be part of a team that takes pride in protecting our community while delivering exceptional creator-first service.

As a Creator Support Specialist, you'll be the frontline experience for Tik Tok's creator community. This is a high-energy, multitasking-heavy role where you will toggle between multiple systems, manage live chats, emails, and tickets, and deliver fast, accurate, compassionate solutions.

Responsibilities:

• Deliver fast, accurate, and compassionate support to creators via chat, email, ticket queues, and in-app messages
• Navigate multiple dashboards, tools, workflows, and SOPs simultaneously
• Stay up-to-date on policy and product changes to provide real-time accurate guidance
• Collaborate with internal partners to escalate issues, create solutions, and improve creator experiences
• Contribute to ongoing projects that strengthen safety, efficiency, and community trust

Qualifications

• Minimum Qualifications

• Proven experience in customer support or user-facing service role

• Experience with CRM or CS software (Salesforce, Zendesk, Avaya, Intercom)

• Strong multitasking ability and comfort working across multiple systems/tools

• Excellent written communication skills in English

• Experience delivering exceptional service through email or chat

• Communication and problem solving skills, with great ability to multi-task, prioritize and manage time efficiently

• Preferred Qualifications

• Familiarity with internet culture, creator behavior, and social trends

• Experience supporting users in a digital or creator-focused environment

Job InformationFor Pay Transparency Compensation Description (annually)

The base salary range for this position in the selected city is $68640 - $143556 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

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Client-provided location(s): Los Angeles, CA

Job ID: Tik Tok-7582708641662421301

Employment Type: OTHER

Posted: 2026-01-16T20:09:30
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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