Shop - Account Manager, Lifestyle - Physical Vouchers (Thailand)

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Join us as we drive the future of e-commerce here at Tik Tok.

Responsibilities:

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Accelerate brand growth through platform activities including campaigns, content and non-content activities, brand investment and new collaborating initiatives with platforms.
• Develop internal strategy and action plan to grow brands and request brand policy support for top and potential brands in the portfolio
• Discover new or potential collaboration that fits into the brand's and platform's short-term and long-term goals and build JBPs.
• Ensure brands completely understand and are up-to-date on platform's governance or changes that might impact their planning or operations.
• Conduct brand reviews and alignment with top management and related people and ensure alignment in the next steps with top or selected potential brands
• Monitor brand's performance and ensure brand has executed their action plan as committed or even go beyond.
• Build and maintain relationships with brands, negotiate and secure best deals based on campaign or seasonality.
• Maintain service quality provided by brands per platform's governance or policy in order to increase brands' and platform's credibility, conversion rate and thus customer satisfaction.
• Collaborate with internal teams to drive various initiatives from platform, cluster, category, and brands.

Requirements:

Minimum Qualifications:

• Minimum Bachelor's Degree or above
• 3 years+ experience in e-Commerce; direct experience in relevant categories preferred
• Proficient in English and Thai languages
• Proficient in Mandarin to communicate with Sellers and Brands from China
• Strong analytical and problem solving
• Excellent interpersonal, presentation and negotiation skills

Preferred Qualifications:

• Attention to detail, affinity with numbers, logical and problem-solving skill
• Strong connections with brands and big sellers are preferred
• A good team player, fast learner, eager to win and go the extra mile, and open to changes
• Proficient in Excel and Powerpoint