Regulatory Response Analyst, Risk Containment (Bilingual Spanish) - Trust and Safety

3+ months ago• San Jose, CA

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

The Regulatory Response Team, a key part of the broader Risk Containment function, specializes in navigating regulatory requirements and ensuring compliance with global laws. The team plays a crucial role in mitigating risks related to geopolitical issues and user-generated content, while promptly addressing escalations and coordinating responses to major global incidents.

As part of this role, there is a possibility of exposure to harmful content in the course of routine responsibilities, projects, or escalation responses. Such content may include, but is not limited to, bullying, hate speech, child safety violations, depictions of harm to self or others, and harm to animals. This may come in the form of images, videos, and text related to everyday life, and we strive to handle these sensitive issues with care and professionalism.

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Responsibilities:

• Investigating, managing, and resolving global cases reported across multiple channels for Tik Tok, including reviewing potentially graphic, controversial, or offensive content.
• Crafting comprehensive incident reports and clearly communicating analysis, findings, and escalations to key stakeholders.
• Analyzing incident trend data to identify opportunities for process improvements, and providing recommendations for enhancing processes, policies, and products.
• Conducting thorough root cause analyses to address underlying issues and implement corrective actions to prevent recurrence.
• Collaborating with global, cross-functional teams, including regional Trust & Safety, Public Policy, Legal, Product, and Engineering teams, to develop effective solutions.
• Leading ad hoc and strategic projects from inception to successful implementation.
• Maintaining composure and professionalism in ambiguous or high-pressure situations.

Qualifications:

Minimum Qualifications:

• A Bachelor's degree and a minimum of 1-3 years of relevant work experience.
• Proficiency in Spanish (reading and writing) required as the role will support Latam region.
• Strong knowledge of social media challenges, common Trust & Safety abuse vectors, and familiarity with current regulatory issues.
• Experience navigating regulatory inquiries and compliance landscapes, with a process-oriented approach to efficient incident management.
• Ability to thrive under pressure, manage escalations effectively, and collaborate with diverse teams across the organization.
• Flexibility to work across global time zones and availability for weekend shifts as required.

Preferred Qualifications:

• Strong quantitative skills and a data-driven mindset, with proficiency in SQL or Excel.
• Prior experience in Trust & Safety, fraud prevention, regulatory compliance, or risk management.
• Excellent interpersonal and communication skills with the ability to simplify and present complex issues to both technical and non-technical stakeholders.

Job InformationFor Pay Transparency Compensation Description (annually)

The base salary range for this position in the selected city is $71778 - $151112 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: Tik Tok-7533374575712209159

Employment Type: OTHER

Posted: 2025-08-02T00:41:10
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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