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Tik Tok

Search Operations Team Leader

• Sao Paulo

3+ months ago• São Paulo, Brazil
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

• Size: 5001-10000 employees
• Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

About the team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

• What will I be doing?
• Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
• Being responsible for ensuring that all services are delivered within the framework of Tik Tok's core values and in line with existing policies & procedures
• Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
• Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
• Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
• Being responsible for landing new projects and providing high quality training to BPO site.
• Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
• Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
• Additional compatible and related responsibilities which are not necessarily listed above.
• Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

Please submit your CV in English.

Qualifications:

Minimum Qualifications:

• Recent 3+ years experience working as Team Lead/Content Manager/ Technical Lead. Strong people management skills and currently managing large multicultural teams with diverse skills.
• General knowledge of Search Engineering/Search engines and Search related strategies
• Demonstrate strong attention to detail and the ability to work independently
• Possesses good interpersonal skills, demonstrates good judgment, training, and coaching skills
• Proven track record of working with cross-functional partners, across different countries
• Fluency in English and Portuguese is required. English will be utilized as the primary language for work, while Portuguese will be used for market-specific communications.

Preferred Qualifications:

• Bachelor's Degree or equivalent education/experience
• Flexibility to move between projects based on business needs
• Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Resilience and commitment to self-care to manage the emotional demands of the role.

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By signing up, you agree to our il Job ID: Tik Tok-7441964961368312082Employment Type: OTHERPosted: 2024-11-29T00:43:49Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
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Next Up Tik Tok Client Provided Video 101:20

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• 02:18Working at Tik Tok- Get Ready With Ali01:20Tik Tok Client Provided Video 100:33Client Provided Video 2 - Tik Tok02:07Working at Tik Tok
• Limitless Possibilities01:41Working at Tik Tok
• Women's Community01:31Working at Tik Tok
• Women's Empowerment01:45Working At Tik Tok
• BLXCK01:27Working at Tik Tok
• Diversity, Equity and Inclusion with BLXCK
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